Author: Jerry Mulle

Banking Technology -

Millennials are rewriting the rule book for modern banking

Banks need to do more to cater for the digital demands of increasingly tech-savvy consumers, says Jerry Mulle.

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Fintech Security Regulation -

Is open banking a threat or a customer experience upgrade?

ieDigital shares the findings of research around the perception of PSD2 and open banking. By Jerry Mulle.

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Research papers -

Quantifying and solving the utilities collection challenge

Utilites companies face disadvantages compared with lending businesses when it comes to collections activity. The...

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Research papers -

How collections has become part of customer service

Jerry Mulle examines how and why collection has become part of customer service, looking at the challenges and...

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Research papers -

How digital can help utility collections through change

What comprises a true digital collection strategy, and how can utilities providers avoid simply using new technology to...

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Press releases -

What happened at the 2016 ieDigital in-house hackathon

Continuing from their two extremely successful hackathons in 2015, ieDigital held their third Hackathon, the first of...

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Press releases -

ieDigital holds its 2015 in-house summer Hackathon

Building on the success of their debut Hackathon in January 2015, ieDigital held its second Hackathon on 9th-10th July.

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News Opinion -

Customer loyalty and the digital consumer

Can banks harness the power of mobile banking to reward customer loyalty?

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Press releases -

The Digital Banking Club Celebrates its 1st Anniversary

The Digital Banking Club, established by ieDigital, working with Retail Banker International, Electronic Payments...

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Top stories -

News Opinion -

What does CP20/1 Single Easy Access Rate Regulation mean for...

“Competition is not working well for many of the 40 million people who hold easy access savings accounts. Our...

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News Opinion -

Can you avoid becoming another banking zombie?

Back in 2013, our digital banking solutions expert Kevin Phillips wrote a blog on Zombie Banking which you can read...

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Debt Collections Technology -

How can a digital channel support customers with an...

Digital banking is now evolving to cater customers in debt. Banks are gradually awakening to realise that the digital...

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