Author: Randolph McFarlane

Research papers -

How digital collection channels are evolving to meet the new...

Randolph McFarlane assesses current consensus on defining, identifying and treating customer vulnerability, identifying...

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Fintech Security Regulation -

Why digital banking solutions are key in the open banking...

Banks must decide whether they want to be key players or supporting utilities in this era of open banking and PSD2....

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Banking Technology -

Don’t let innovation drive your customers away

Today's pace of innovation is giving us more tech advances in even faster, offering banks an opportunity to delight...

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Banking Technology -

Should banks think more about customer experience?

The focus on customer experience in financial services has never been so intense, yet delivering on the demands and...

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Banking Technology -

Will 2017 deliver real innovation in digital banking?

In 2015, end-of-year predictions said 2016 will be the "year of the challenger banks, bringing new innovation, lower...

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Banking Technology -

Homing in on digitalizing the mortgage journey

Buying a house is one of life’s big events, yet banks have been slow to exploit the benefits of digital to support...

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Top stories -

Debt Collections Technology -

Software and soft skills for a more human approach to debt...

A combination of software and soft skills can go a long way towards helping vulnerable customers manage their debt....

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Motor Finance Technology -

AI and the digital dealership

Clayton Locke on the effect AI could have on motor finance solutions, and what we can learn from the likes of Tesla and...

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Fintech Development -

Four tips and a cliche for a successful development project

Allison Baxter provides four tips that will keep your customer firmly at the centre of your development project.

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