Author: Randolph McFarlane

Research papers -

How digital collection channels are evolving to meet the new...

Randolph McFarlane assesses current consensus on defining, identifying and treating customer vulnerability, identifying...

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Fintech Security Regulation -

Why digital banking solutions are key in the open banking...

Banks must decide whether they want to be key players or supporting utilities in this era of open banking and PSD2....

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Banking Technology -

Don’t let innovation drive your customers away

Today's pace of innovation is providing banks with opportunities to please customers with new products and services. But...

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Banking Technology -

Should banks think more about customer experience?

The focus on customer experience in financial services has never been so intense, yet delivering on the demands and...

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Banking Technology -

Will 2017 deliver real innovation in digital banking?

In 2015, end-of-year predictions said 2016 will be the "year of the challenger banks, bringing new innovation, lower...

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Banking Technology -

Homing in on digitalizing the mortgage journey

Buying a house is one of life’s big events, yet banks have been slow to exploit the benefits of digital to support...

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Top stories -

Banking Technology -

How cloud computing can help building societies up their...

Cloud computing offers a path for building societies to realise their digital transformation dreams. Story by Clayton...

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Motor Finance Technology -

The GDPR landscape, and how technology can help

Shaun Weston and Nick Murphy discuss GDPR and whether companies are taking it seriously enough. And whose data is it...

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Podcast -

Podcast ep 06: Nick Murphy on General Data Protection...

The Shape of Money podcast by ieDigital. In episode six, we talk to Nick Murphy about data protection and GDPR...

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