Author: Randolph McFarlane

Research papers -

How digital collection channels are evolving to meet the new...

Randolph McFarlane assesses current consensus on defining, identifying and treating customer vulnerability, identifying...

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Fintech Security Regulation -

Why digital banking solutions are key in the open banking...

Banks must decide whether they want to be key players or supporting utilities in this era of open banking and PSD2....

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Banking Technology -

Don’t let innovation drive your customers away

Today's pace of innovation is providing banks with opportunities to please customers with new products and services. But...

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Banking Technology -

Should banks think more about customer experience?

The focus on customer experience in financial services has never been so intense, yet delivering on the demands and...

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Banking Technology -

Will 2017 deliver real innovation in digital banking?

In 2015, end-of-year predictions said 2016 will be the "year of the challenger banks, bringing new innovation, lower...

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Banking Technology -

Homing in on digitalizing the mortgage journey

Buying a house is one of life’s big events, yet banks have been slow to exploit the benefits of digital to support...

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Top stories -

News Opinion -

What does CP20/1 Single Easy Access Rate Regulation mean for...

“Competition is not working well for many of the 40 million people who hold easy access savings accounts. Our...

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News Opinion -

Can you avoid becoming another banking zombie?

Back in 2013, our digital banking solutions expert Kevin Phillips wrote a blog on Zombie Banking which you can read...

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Debt Collections Technology -

How can a digital channel support customers with an...

Digital banking is now evolving to cater customers in debt. Banks are gradually awakening to realise that the digital...

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