A stack of credit cards on a blue background

For banks

Move from legacy platforms to digital-first services

The consumer relationship with banks is changing, and changing the requirements on every aspect of banking infrastructure. A digital-first approach is now common and it is leaving some institutions behind.
 
At ieDigital, we know that this transformation is enabled by putting customers first. Our focus is on delivering better experiences for customers, delivering what banks need to be effective and focus on delivering the best value possible.

For banks

Move from legacy platforms to digital-first services

The consumer relationship with banks is changing, and changing the requirements on every aspect of banking infrastructure. A digital-first approach is now common and it is leaving some institutions behind.
 
At ieDigital, we know that this transformation is enabled by putting customers first. Our focus is on delivering better experiences for customers, delivering what banks need to be effective and focus on delivering the best value possible.

The first step is to recognise your challenges

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Restrictive core systems

Core banking platforms focus on accounts not customers.

Single customer view is difficult to maintain as multiple core systems change.
 
Product launch takes too long, core banking platform constrains product features.
 
Legacy IT estate expensive to maintain and not moved to cloud.

Lagging digital channels

Competition for digital savvy consumers with the challenger banks.

Increasing issues with performance or availability as core systems change.
 
Keeping up with the other banks as Open Banking starts to gain traction.
 
Creating a coherent brand and identity across all customer-facing channels.

Missing business process automation

Many customer processes still require manual activity and expensive workarounds.

Origination of accounts requires multiple systems.
 
Some contracts still require physical signature.

What we do

Solution consultancy

Solution consultancy

We help accelerate digital transformation for some of the biggest names in financial services by taking a customer-centric approach to meeting challenges and solving problems. We discover the opportunities to improve business practices across departments.

Customer experience design

Customer experience design

Our engagement begins by understanding your customers' needs, mapping their journeys and familiarising ourselves with their pain points. Whether the solution requires internal or external applications, we form a partnership with you for long-term customer success.

Rapid application development

Rapid application development

Digital transformation is a matter of learning what works, fast. Our cloud-native Interact Application Suite has solutions to many common problem, and our low-code tooling allows us to prototype and deliver new solutions at pace.

Service management

Service management

All of our solutions are hosted and managed by our collaborative service management team. Whether we are hosting a highly transactional credit cards platform, or an internal business application, our team are on hand 24 hours a day to support you

Your competitive advantage

  • Improve your customer journeys and overall customer experience.
  • Launch innovative products and services.
  • Improve productivity, reduce costs and retain your best staff by providing the right tools.
  • Deliver new applications that are cloud-native and work on any device.
  • Increase market share.
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CASE STUDY

A new Digital Experience for a major UK supermarket bank

Partnering with the best digital banking transformation experts, this supermarket bank created a completely new banking infrastructure, with digital customer engagement at its centre.

CASE STUDY

Creating a compelling digital customer experience for Post Office Money

Bank of Ireland improved its digital customer experience and turned Post Office Money into a strong challenger bank.

CASE STUDY

Building digital collections engagement capabilities for Barclays Bank

We created a new, innovative digital experience for Barclays Bank, improving recovery rates and the outcomes for thousands of customers.

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CASE STUDY
A new Digital Experience for a major UK supermarket bank
Learn more
CASE STUDY
Creating a compelling digital customer experience for Post Office Money
Learn more
CASE STUDY
Building digital collections engagement capabilities for Barclays Bank
Learn more
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Read what happens when we put customers at the centre of your business

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