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For building societies & credit unions

Create engaging digital services for members

There’s a sense of urgency among building societies at the moment, as they realise the potential for digital transformation. Some are ahead of the game, creating digital services to better serve their members, and some need our help.
 
There are so many opportunities to take advantage of, from offering cloud-based services to simple account registration. You can reduce your costs, become a more nimble organisation, and offer digital environments that help your current members save time and money, while introducing more digitally savvy members to what you have to offer.

For building societies & credit unions

Create engaging digital services for members

There’s a sense of urgency among building societies at the moment, as they realise the potential for digital transformation. Some are ahead of the game, creating digital services to better serve their members, and some need our help.
 
There are so many opportunities to take advantage of, from offering cloud-based services to simple account registration. You can reduce your costs, become a more nimble organisation, and offer digital environments that help your current members save time and money, while introducing more digitally savvy members to what you have to offer.

The first step is to recognise your challenges

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Restrictive core systems

Core banking platforms focus on accounts not members and no membership controls.

Single customer view is difficult to maintain as multiple core systems change.

Product launch takes too long, core banking platform constrains product features.

Legacy vendor systems are expensive to maintain and not moved to cloud.

Lagging digital channels

Competition for younger members with the challenger banks and leading building societies.

Mobile apps not financially viable, or not perceived as valuable by leadership.
 
Keeping up with the banks as Open Banking starts to gain traction.
 
Payments platform not able to offer real-time payments online.

Missing business process automation

Many customer processes still require manual activity and expensive workarounds.

Origination of accounts requires multiple systems and manual activity.
 
Most contracts still require physical signature.

What we do

Solution consultancy

Solution consultancy

We help accelerate digital transformation for some of the biggest names in financial services by taking a customer-centric approach to meeting challenges and solving problems. We discover the opportunities to improve business practices across departments.

Customer experience design

Customer experience design

Our engagement begins by understanding your customers' needs, mapping their journeys and familiarising ourselves with their pain points. Whether the solution requires internal or external applications, we form a partnership with you for long-term customer success.

Rapid application development

Rapid application development

Digital transformation is a matter of learning what works, fast. Our cloud-native Interact Application Suite has solutions to many common problem, and our low-code tooling allows us to prototype and deliver new solutions at pace.

Service management

Service management

All of our solutions are hosted and managed by our collaborative service management team. Whether we are hosting a highly transactional credit cards platform, or an internal business application, our team are on hand 24 hours a day to support you

Your competitive advantage

  • Improve your customer journeys and overall customer experience.
  • Launch innovative products and services.
    Improve productivity, reduce costs and retain your best staff by providing the right tools.
  • Deliver new applications that are cloud-native and work on any device.
  • Increase market share particularly with younger members.
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CASE STUDY
A new Digital Experience for a major UK supermarket bank
Learn more

CASE STUDY

A new Digital Experience for a major UK supermarket bank

Partnering with the best digital banking transformation experts, this supermarket bank created a completely new banking infrastructure, with digital customer engagement at its centre.

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We partner with some of the biggest brands

Read what happens when we put customers at the centre of your business

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