IT Infrastructure Engineer

The role

An excellent opportunity for an IT Infrastructure Engineer to join a small team responsible for the support of the IT infrastructure, system upgrades and IT projects.

The successful candidate will be involved in a broad spectrum of IT support, from building and supporting desktops and laptops, supporting cloud based and locally hosted virtual servers, administrating firewalls, and routers, to systems upgrades and consolidation/improvement projects.

The details

  • IT systems administration
  • Microsoft server support
  • Software installation and security patching of systems
  • Planning and deploying IT system upgrades
  • 3rd line support for internal servers and desktops
  • Provisioning environments for new joiners
  • Consolidation/improvement projects
  • Firewall administration and troubleshooting
  • Dealing with service desk requests from internal and external clients
  • Monitoring alerts – assessment, prioritisation, remedial action
  • Managing backups and BCP environment.
  • Liaising with 3rd party hardware and software vendors

The Location

Initially you will need to attend the office in Kingston upon Thames at least several days a week to become familiar with our on-site infrastructure but some working from home will be possible if preferred, and subject to agreement.  In time, there may be more opportunity to work remotely, if preferred but there will still be a requirement to visit the office regularly, and occasionally at very short notice.

All About You

Required

  • Good relevant experience of supporting Microsoft server and desktop environments
  • Active Directory administration (AD & Azure AD)
  • Group Policies /DNS /DHCP
  • Experience of supporting routers, switches, and firewalls
  • Office 365 suite administration including Exchange and Teams
  • VMWare ESXi and Player experience
  • Veeam, Zerto or other backup/replication solutions
  • MS SQL administration

Preferred

  • Experience of administrating CheckPoint firewalls
  • Relevant certifications
  • Traditional server hardware experience
  • Dell and Apple laptops
  • SAN/NAS setup and maintenance experience

Non-Technical Skills, Attributes and Experience 

  • Customer service experience and understanding, with excellent interpersonal skills
  • Ability to work effectively whether alone or as part of a team
  • Good communication skills (written & verbal)
  • Understanding of / exposure to ITIL processes
  • Ability to manage multiple tasks
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PERKS

  • Cycle to work scheme
  • Shower facilities
  • Eye care vouchers
  • Access to amazing discounts including Tastecard, cinema tickets, holidays and more

The benefits

  • Competitive Salary: based upon your skills and experience
  • Benefits package
  • Opportunities for flexible working (subject to agreement)
  • Regular social activities & events
  • Great office location overlooking the River Thames

Apply

Privacy and GDPR

This information applies to anyone applying for a role at ieDigital. ieDigital is committed to protecting and respecting your privacy. This Privacy Notice (together with any other documents referred to herein) sets out the basis on which the personal data collected from you, or that you provide to ieDigital, will be processed by ieDigital in connection with ieDigital’s recruitment processes. Please read the following sections carefully to understand ieDigital’s views and practices regarding your personal data and how it will be treated. For the purpose of the General Data Protection Regulation (GDPR), the Data Controller is Intelligent Environments.

When you apply, we may ask you for the following personal information:

  • Your name
  • Contact details
  • Your work and educational history (typically in your CV)
  • Your current salary information and your notice period at your current employer
  • A form of identification, insurance numbers, immigration information and visa status
  • The country you are applying from
  • Your responses to application questions
  • References from your previous employer
  • Other information you voluntarily give us through the process, including through interviews or take-home tasks.

Giving this information is optional, but if you choose not to, we might not have enough information about you to consider your application.

As well as what we’ve listed above, we may ask you to give us some sensitive personal data such as:

  • age group
  • ethnicity
  • sexual orientation.

We only ever ask for this information to keep track of our equal opportunities monitoring and to make sure we’re complying with anti-discrimination laws. Where we use your data for these purposes, we anonymise it. You don’t have to share it with us, and legally we can’t consider it as part of your application. So if you choose not to share it with us, it won’t harm your application in any way.

We typically get most of your personal information directly from you, but we may get some information about you from other sources:

  • We collect information about you from background checking agencies
  • We collect workplace references from your referees
  • Information about you from publicly available sources (eg your name and contact details)
  • We might receive your personal information from third-party recruitment firms.

We use your information to:

  • Make hiring decisions
  • Contact you throughout the hiring process
  • Run recruitment and promotion processes (including an applicant tracking system)
  • Run background checks (we’ll always tell you before running these checks)
  • Fulfil our immigration and employment law obligations
  • Track our equal opportunities, diversity and other recruitment performance (we
    anonymise your data for these purposes).

We share your data with the following people:

  • Internally with our People Team, Hiring Team and people in other teams who are involved in your hiring process.
  • Recruitment or Executive Search agencies involved in recruiting you (this only applies if you’ve already given your details to this agency).
  • Software companies that support our recruitment process.
  • In some circumstances, we may share your details with other parties to comply with
    the law or to protect our rights, property or safety.

If you apply for a role and your application isn’t successful, we keep your information for up to four years. The further you get in the application process, the longer we’re likely to keep your information. We keep your data for two main reasons:

  • In case we face a legal challenge about our decision.
  • To consider you as a candidate for other opportunities.

If you want us to delete your personal data sooner (from 6 months after the hiring process has concluded), you can chat to us. See the information under ‘Your rights’ for more details.

You can:

  • Ask for a copy of all (or some) of the personal data we hold about you.
  • Ask us to correct inaccurate data that we hold about you.
  • Ask us to delete, ‘block’ or suppress your data – but, for legal reasons, we might not always be able to do this at the time you request it.
  • Stop us using your data for direct marketing purposes.
  • Stop us using your data for research and statistical purposes, in some circumstances withdraw any consent you’ve previously given us about your personal data.

If you want to withdraw your consent, please contact us by emailing ​recruitment@iedigital.com​. If you’ve been talking to a member of the hiring team, they’ll also be happy to pass your request on.

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