Vehicle financing should be led by the customer experience
The key to navigating the next decade of motor finance is getting the customer experience right, and creating an ecosystem that benefits everybody.
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Thought leadership for a digitally engaged world
The customer-centric models disrupting motor finance
The motor finance industry is changing, with emphasis on customer experience, and digital services are leading the charge.
FCA ban should lead to innovation in motor finance technology
The FCA ban on motor finance discretionary commission models should be a wake-up call to focus on technology innovation in the buying process.
How financial literacy can help those in problem debt
Financial literacy should never be underestimated. The UK government’s statutory debt repayment plan and Help to Save scheme should be supported, but time is of the essence.
How being a nimble and agile building society can help your digital transformation.
A successful building society digital transformation requires a good technology partner, and a nimble and agile approach to working together.
What could challenger and incumbent banks build together?
The uncomfortable truth for many startups and incumbents is that they can learn from one another.
Looking at pandemic-related savings trends
We’re better at managing our savings thanks to technology, and more of us are saving because of the pandemic. When will we emerge and start spending again?
As bank branches close, digital channels become vital
The impact of bank closures on vulnerable customers and small businesses is difficult. The key is to provide robust, reliable digital channels to help them through it.
Digital financial services need heart as well as high tech
As you embark on your digital development plan, it would be wise to consider customer engagement to increase trust and loyalty.
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