The key to navigating the next decade of motor finance is getting the customer experience right, and creating an ecosystem that benefits everybody.
Thought leadership for a digitally engaged world
The motor finance industry is changing, with emphasis on customer experience, and digital services are leading the charge.
The FCA ban on motor finance discretionary commission models should be a wake-up call to focus on technology innovation in the buying process.
Financial literacy should never be underestimated. The UK government’s statutory debt repayment plan and Help to Save scheme should be supported, but time is of the essence.
A successful building society digital transformation requires a good technology partner, and a nimble and agile approach to working together.
The uncomfortable truth for many startups and incumbents is that they can learn from one another.
We’re better at managing our savings thanks to technology, and more of us are saving because of the pandemic. When will we emerge and start spending again?
The impact of bank closures on vulnerable customers and small businesses is difficult. The key is to provide robust, reliable digital channels to help them through it.
As you embark on your digital development plan, it would be wise to consider customer engagement to increase trust and loyalty.