Digital transformation takes a variety of people, personalities and behavioural nudges to make it happen. Mala Balakrishnan and Shankar Sundarrajan wrote a blog post called ‘What Sparks Joy for You?’, which considers the application of Marie Kondo’s tidying concept to complex banking transformation. I fell into the spirit of Konmari in 2019 after watching Marie

We often blame technology for the foibles of life, but human behaviour is behind every chip and pin. We use technology to augment our everyday lives. How well we let technology into our lives depends largely on simple human behaviour. On the one hand, many of us fear technology, while on the other we embrace

Undoubtedly, a digitally focused collections strategy has increased the likelihood of customer repayment, whilst decreasing reliance on more costly traditional methods and easing regulatory pressures.

As we look deeper into the role of an executive sponsor, here we are discussing seven significant responsibilities of an executive sponsor in digital culture.

“Can we unlearn the damaging approach to such projects that have too much scope, too much complexity and are designed by too many cooks?”

In our previous blog, we focussed on the five key traits of a company with a strong digital culture. One of the prominent features was an engaged leadership team which can embed valuable culture within the organisation.

Why is it that organisations increasingly find the process of replacing existing digital banking engagement platforms as more of a chore to endure?

It is an exciting time to be involved in digital banking. However, many traditional financial institutions are finding themselves left behind as they struggle to adapt to these new opportunities at the pace required. These companies recognise that their digital transformation is far from mature, with many disjointed processes slowing down their potential to meet rising customer sophistication and demands.

If you have a working, mature and satisfactory business operation that hasn’t changed much in a number of years, then it is probably a good idea to see if now is the right time to introduce some process automation to your business. If this has just conjured up the phrase ‘digital transformation’, then to some degree you are right. But what is it, and should you even be looking at improving the processes within your business at all?