2021 has shown its ruthless side, but the UK financial services sector has shown its resilience. We look at some of the key themes that have made headlines in the financial press over the last 12 months.

Technology upgrades can make you more efficient, but is your customer still confused? With self-service tools and better communication, you can help them see the bigger picture.

Being a customer-led organisation is easier said than done. Progress around digital will help, and should work hand in hand with company culture to help service transformation.

Technology can help mortgage lenders retain customers with clear and easy processes, increasing engagement and reducing friction.

Enabling next-generation digital motor finance solutions boosts growth and helps providers stay up to date with customer demand.

Customers want technological innovation from their banking providers. Why should building societies be any different? Here’s how they’re improving the member experience.