Customer engagement is complicated, but only if you complicate it

The focus of how we invite people to see our business should be built around personalisation and customer engagement, where people walk the path they want to walk.


The benefits of a local approach to digital banking services

Building societies should leverage an understanding of data to ensure relevant, localised and personalised digital banking services for members.


What Uber and Netflix can still teach aspiring digital innovators in financial services

Uber and Netflix may not be the greatest examples of current digital superiority, but there are still lessons FIs can take away.


Embrace flexible working to boost business and improve employee well-being

ieDigital believes remote working is here to stay. The business benefits are great, but people’s well-being benefits are greater.

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Building societies should tackle legacy systems with automation

Automation can help kick-start digital transformation for building societies looking to modernise.

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EV financing for company cars isn’t just all torque

Advocates of leasing laugh out loud at the car ownership model, and they’re laughing all the way to the bank when it comes to electric vehicles.