Mark Buckley from the Credit Services Association discusses the top topics for UKCCC 2019 with Shaun Weston, including how to manage debt.
Thought leadership for a digitally engaged world
Swamini Khanvilkar thinks a cultural revolution is required to kickstart your customer-centric digital transformation, and provides evidence to back it up.
Accessibility should be a cornerstone requirement in building apps and software for financial services. Jenni Haddock looks at two great starting points.
Leda Glyptis from 11FS talks to Shaun Weston about diversity and inclusion in financial services.
Francis Norton spends a week with Wanda, exploring the intricacies of getting AI right when it comes to software development, and the importance of good communication.
Jerry Mulle explains the importance of communicating across multiple channels to ensure the customer journey is seamless, and the potential for open banking and building societies.
Elvina Chang reveals how best to work with an agile software development team, and the three main considerations to make your project run smoothly.
Out-of-the-box functionality has the potential to fast-track your journey into improving customer experience, and the benefits could impact your whole business. Article by Shaun Weston.
Without careful oversight, transaction risk analysis, or TRA, could be a get-out clause for the providers, says Clayton Locke.