Helping people manage debt with technology
Mark Buckley from the Credit Services Association discusses the top topics for UKCCC 2019 with Shaun Weston, including how to manage debt.
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Thought leadership for a digitally engaged world
How culture is the key to customer-centric digital transformation
Swamini Khanvilkar thinks a cultural revolution is required to kickstart your customer-centric digital transformation, and provides evidence to back it up.
Improving user journeys with accessibility
Accessibility should be a cornerstone requirement in building apps and software for financial services. Jenni Haddock looks at two great starting points.
Diversity and inclusion in financial services
Leda Glyptis from 11FS talks to Shaun Weston about diversity and inclusion in financial services.
AI, ethics, and my week with Wanda
Francis Norton spends a week with Wanda, exploring the intricacies of getting AI right when it comes to software development, and the importance of good communication.
How open banking can help building societies
Jerry Mulle explains the importance of communicating across multiple channels to ensure the customer journey is seamless, and the potential for open banking and building societies.
How to work with an agile software development team
Elvina Chang reveals how best to work with an agile software development team, and the three main considerations to make your project run smoothly.
Thinking (and banking) out of the box
Out-of-the-box functionality has the potential to fast-track your journey into improving customer experience, and the benefits could impact your whole business. Article by Shaun Weston.
Is transaction risk analysis important to anyone except fraud rate geeks?
Without careful oversight, transaction risk analysis, or TRA, could be a get-out clause for the providers, says Clayton Locke.
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