Out-of-the-box functionality has the potential to fast-track your journey into improving customer experience, and the benefits could impact your whole business. Article by Shaun Weston.
Thought leadership for a digitally engaged world
Without careful oversight, transaction risk analysis, or TRA, could be a get-out clause for the providers, says Clayton Locke.
When it comes to presenting your best self to a conference audience, static slides don’t always cut the mustard. Cristiane Morandin outlines how video can be a much better option.
Andrew Garner from digital transformation consultancy Virtrium – which earlier this year merged with Chaucer Consulting Group – was interviewed for the ieDigital podcast recently.
Louise Beaumont is interviewed following her case study presentation at Money2020, about AI and managing unstructured data. Interview by Abbie Crome.
Richard Jenkins outlines the benefits of using ReactJS for the Interact digital banking engagement platform.
Robin Fieth of the Building Societies Association talks to Shaun Weston about the BSA’s 150th anniversary.
A combination of software and soft skills can go a long way towards helping vulnerable customers manage their debt. Story by Shaun Weston.
Clayton Locke on the effect AI could have on motor finance solutions, and what we can learn from the likes of Tesla and Carvana in implementing a unified customer journey.