Who owns the customer journey in motor finance?
How customer self-serve facilities can be the first step on a growth journey for finance houses locked in by competition.
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Research
Cutting-edge research for modern leaders in financial services
How collections can embrace disruptive technology
In this paper, we will examine where digital financial solutions will supplant traditional channels, where it can coexist with them, and how it can increase their efficacy. By Simon Cadbury.
Quantifying and solving the utilities collection challenge
Utilites companies face disadvantages compared with lending businesses when it comes to collections activity. The digital customer journey appears to be the best tool they have in overcoming these.
Are bots ready to be bankers?
Simon Cadbury, head of strategy & innovation, ieDigital, looks at the potential of artificial intelligence (AI) in the financial services industry.
The Digital Banking Club ‘Power 50’ (2016 supplement)
The who’s who of digital banking 2016 power 50 awards, sponsored by ieDigital.
How collections has become part of customer service
Jerry Mulle examines how and why collection has become part of customer service, looking at the challenges and opportunities this raises for businesses engaged in credit management.
How digital can help motor finance providers seize opportunities
Simon Cadbury explores how digital can strengthen relationships and drive product innovation within the motor finance industry.
Fintech – friend or foe to the world of financial services?
What is fintech and why are traditional financial institutions so fearful of it? Simon Cadbury looks at how they can compete in a disrupted landscape.
What can we learn about best practice from EU colleagues?
Simon Cadbury examines the key areas of European banking excellence, and whether innovation in digital banking alone is the key to success.
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