How customer self-serve facilities can be the first step on a growth journey for finance houses locked in by competition.
Cutting-edge research for modern leaders in financial services
In this paper, we will examine where digital financial solutions will supplant traditional channels, where it can coexist with them, and how it can increase their efficacy. By Simon Cadbury.
Utilites companies face disadvantages compared with lending businesses when it comes to collections activity. The digital customer journey appears to be the best tool they have in overcoming these.
Simon Cadbury, head of strategy & innovation, ieDigital, looks at the potential of artificial intelligence (AI) in the financial services industry.
The who’s who of digital banking 2016 power 50 awards, sponsored by ieDigital.
Jerry Mulle examines how and why collection has become part of customer service, looking at the challenges and opportunities this raises for businesses engaged in credit management.
Simon Cadbury explores how digital can strengthen relationships and drive product innovation within the motor finance industry.
What is fintech and why are traditional financial institutions so fearful of it? Simon Cadbury looks at how they can compete in a disrupted landscape.
Simon Cadbury examines the key areas of European banking excellence, and whether innovation in digital banking alone is the key to success.