Will open banking really breathe new life into banking?
Behind the optimism, individuals and organisations are still struggling to make sense of PSD2. What’s going to happen? And when it does, what will it look like and how can your organisation move to take advantage? Story by Simon Cadbury.
Why scrutiny of motor finance demands digital self-serve at the heart of the customer proposition
The success of motor finance over the last decade has led to an anxiety that it must all somehow be too good to be true. David Webber looks at what needs to be done to ensure products and sales processes are ironclad going forwards.
Customer success story: A first for vehicle finance
MotoNovo offers a complete digital omni-channel, self-service customer solution in vehicle finance. Read how its partnership with ieDigital helped to improve the customer journey.
Who owns the customer journey in motor finance?
How customer self-serve facilities can be the first step on a growth journey for finance houses locked in by competition.
How collections can embrace disruptive technology
In this paper, we will examine where digital financial solutions will supplant traditional channels, where it can coexist with them, and how it can increase their efficacy. By Simon Cadbury.
Quantifying and solving the utilities collection challenge
Utilites companies face disadvantages compared with lending businesses when it comes to collections activity. The digital customer journey appears to be the best tool they have in overcoming these.