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A suite of pre-built pre integrated easy to configure services that work alongside your system.


We provide financial services providers, including banks and building societies with the option to greatly enhance their customer-facing digital platforms in an efficient, cost-effective manner.

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Business Analyst

The Role

We are looking for an experienced Business Analyst to join our client delivery team. You will perform a key role working closely with our customers’ business community (which include Tier 1 organisations). Your role will involve undertaking the Business Analysis role on a range of projects. Tasks will include involvement in the development of new Business Solutions through working closely with clients and external parties. This is a hands-on role, which will require the production of a number of deliverables including scope definitions and requirements specifications.

An important part of the role is the facilitation of on-site or virtual workshops. You may be involved in carrying out pre-sales gap analysis to determine the fit of our product to our clients’ requirements. You will be expected to keep in touch with the fast changing technical and business market, and to help identify opportunities for the company resulting from technical, business and legal changes.

The Details

  • Accurately and efficiently identify, define, document and present high quality business scope /requirements/artefacts to suit the needs of the customer.
  • Analyse and interpret requirements into pragmatic business focussed solutions and/or definition of improved/changed business systems/processes.
  • Produce structured definitions of functionality and process design capable of supporting development of technical design.
  • Provide the required level of input to Developers to ensure technical compatibility and user satisfaction.
  • Act as a coordinator between the Development team and any third parties concerning system functionality.
  • Create wire-frames and mock-ups as required
  • Manage product backlog and prioritise user stories
  • Attend daily stand-ups; lead sprint planning / backlog refinement activities
  • Provide walk-throughs (demos) and produce training documentation for new or changed system functionality.
  • Provide quality criteria to assist with definition of test strategy, test planning and system testing, including the provision of test data and expected results.
  • Provide post-implementation support and deliver systems training where required.
  • Quickly become a subject matter expert on behalf of the Clients IT systems and how those IT systems are used by the client to advise on feasibility of making changes.
  • Escalate problems through agreed channels as appropriate and manage them through to successful resolution, keeping all stakeholders regularly updated.
  • Write, extend and maintain system documentation.

The role may be office based at our Kingston upon Thames HQ, UK remote-based or a hybrid arrangement, as preferred and subject to agreement.  Remote-based colleagues may be required to attend the office approximately twice a month.  Occasional (day) travel to client sites may also be required.

ieDigital is a solution provider for financial institutions and other financial services providers. We are a team of experts in financial services technology and customer experience. At the very core of our company is a passion and belief in the power and potential of technology, and we’ve been applying technology to solve business problems since 1986.  We’re trusted as an innovative problem solver because we believe in the power of shared knowledge. From the team at our riverside HQ in Kingston upon Thames, to the people we work with globally, we combine the power of knowledge and technology to provide solutions for our clients. ieDigital is privately owned and we are a team of approximately 50 at present. For more information about us visit www.ieDigital.com.

All about you

  • Ability to support and provide guidance to multiple teams and clients from pre-sales to client delivery, continually adding value as a Business Analyst at all stages of the project and software development lifecycle.
  • A professionally high standard of customer service at all times, demonstrating strong relationship management, influencing skills and problem resolution.
  • Expertise or at least good knowledge of Agile models, including Scrum, Kanban, Lean, and the specific activities needed to deliver a solid set of user stories, scenarios, work flows and wire frames necessary for the developers to understand the goal of each story.
  • Drive and self-initiative. Able to work independently and see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
  • Business acumen and commercial awareness with a well-developed instinct of when people or business priorities have changed and ability to quickly modify behaviour to achieve effective outcomes
  • Ability to contribute to the continuous improvement of team and business processes.

  • Previous business analysis experience including some gained in a relevant industry sector within the Retail Financial Services Sector (e.g. some experience of specialising in Credit Cards, Retail Funds/Investments, Savings, Mortgages, Wealth Management, Collections).
  • Have experience of working directly with business users at senior levels within an organisation, and gaining a commercial understanding of their requirements.
  • Have experience of working with senior technical staff to define the technical solution for a client implementation.
  • Have experience of e-business related applications.
  • Be able to work well in a pre-sales situation and be able to give high-level presentations to senior business people.
  • Have experience of working as a Business Analyst at all stages of a software development project.
  • Must have excellent communication skills (written and verbal).

Perks and Benefits

  • Cycle to work scheme
  • Shower facilities
  • Eye care vouchers
  • Access to amazing discounts including Tastecard, cinema tickets, holidays and more
  • Competitive Salary: based upon your skills and experience
  • Benefits package
  • Opportunities for flexible working
  • Regular social activities & events
  • Great office location overlooking the River Thame
  • Cycle to work scheme
  • Shower facilities
  • Eye care vouchers
  • Access to amazing discounts including Tastecard, cinema tickets, holidays and more
  • Competitive Salary: based upon your skills and experience
  • Benefits package
  • Opportunities for flexible working
  • Regular social activities & events
  • Great office location overlooking the River Thame
iStock 619539520 Kingston 1


Privacy & GDPR

Your personal data

This information applies to anyone applying for a role at ieDigital. ieDigital is committed to protecting and respecting your privacy. This Privacy Notice (together with any other documents referred to herein) sets out the basis on which the personal data collected from you, or that you provide to ieDigital, will be processed by ieDigital in connection with ieDigital’s recruitment processes. Please read the following sections carefully to understand ieDigital’s views and practices regarding your personal data and how it will be treated. For the purpose of the General Data Protection Regulation (GDPR), the Data Controller is Intelligent Environments.

The information we hold about you

When you apply, we may ask you for the following personal information:

  • Your name
  • Contact details
  • Your work and educational history (typically in your CV)
  • Your current salary information and your notice period at your current employer
  • A form of identification, insurance numbers, immigration information and visa status
  • The country you are applying from
  • Your responses to application questions
  • References from your previous employer
  • Other information you voluntarily give us through the process, including through interviews or take-home tasks.

Giving this information is optional, but if you choose not to, we might not have enough information about you to consider your application.

As well as what we’ve listed above, we may ask you to give us some sensitive personal data such as:

  • age group
  • ethnicity
  • sexual orientation.

We only ever ask for this information to keep track of our equal opportunities monitoring and to make sure we’re complying with anti-discrimination laws. Where we use your data for these purposes, we anonymise it. You don’t have to share it with us, and legally we can’t consider it as part of your application. So if you choose not to share it with us, it won’t harm your application in any way.

How we gather the information we hold about you

We typically get most of your personal information directly from you, but we may get some information about you from other sources:

  • We collect information about you from background checking agencies
  • We collect workplace references from your referees
  • Information about you from publicly available sources (eg your name and contact details)
  • We might receive your personal information from third-party recruitment firms.
How we use your information

We use your information to:

  • Make hiring decisions
  • Contact you throughout the hiring process
  • Run recruitment and promotion processes (including an applicant tracking system)
  • Run background checks (we’ll always tell you before running these checks)
  • Fulfil our immigration and employment law obligations
  • Track our equal opportunities, diversity and other recruitment performance (we
    anonymise your data for these purposes).
Who we share it with

We share your data with the following people:

  • Internally with our People Team, Hiring Team and people in other teams who are involved in your hiring process.
  • Recruitment or Executive Search agencies involved in recruiting you (this only applies if you’ve already given your details to this agency).
  • Software companies that support our recruitment process.
  • In some circumstances, we may share your details with other parties to comply with
    the law or to protect our rights, property or safety.
How long we keep it

If you apply for a role and your application isn’t successful, we keep your information for up to four years. The further you get in the application process, the longer we’re likely to keep your information. We keep your data for two main reasons:

  • In case we face a legal challenge about our decision.
  • To consider you as a candidate for other opportunities.

If you want us to delete your personal data sooner (from 6 months after the hiring process has concluded), you can chat to us. See the information under ‘Your rights’ for more details.

Your rights

You can:

  • Ask for a copy of all (or some) of the personal data we hold about you.
  • Ask us to correct inaccurate data that we hold about you.
  • Ask us to delete, ‘block’ or suppress your data – but, for legal reasons, we might not always be able to do this at the time you request it.
  • Stop us using your data for direct marketing purposes.
  • Stop us using your data for research and statistical purposes, in some circumstances withdraw any consent you’ve previously given us about your personal data.

If you want to withdraw your consent, please contact us by emailing ​recruitment@iedigital.com​. If you’ve been talking to a member of the hiring team, they’ll also be happy to pass your request on.