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For credit and collections companies

Adopt a new digital approach

The current economic and regulatory focus is challenging the debt collection industry. Call centre debt collection strategies are no longer sustainable. Customers prefer the digital channel and to interact on their own terms.
 
Adopting a digital-first approach to debt collection is about embracing change and transformation. We offer a non-confrontational digital debt collection solution, so that customers can manage their own debt. This increases collection rates and improves the relationships you have with the people who need your help the most.

For credit and collections companies

Adopt a new digital approach

The current economic and regulatory focus is challenging the debt collection industry. Call centre debt collection strategies are no longer sustainable. Customers prefer the digital channel and to interact on their own terms.
 
Adopting a digital-first approach to debt collection is about embracing change and transformation. We offer a non-confrontational digital debt collection solution, so that customers can manage their own debt. This increases collection rates and improves the relationships you have with the people who need your help the most.

The first step is to recognise your challenges

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Restrictive core systems

Debt management strategies not catering for increasingly digital customer engagement.

Legacy vendor systems are expensive to maintain and not moved to cloud.

Lagging digital channels

Agent-led outbound activity generating low contact rates.

Customers not being contacted at their convenience.

Missing business process automation

Customer income and expenditure assessment still requires manual activity and expensive workarounds.

Inconsistent performance of teams not addressed as data unavailable from systems or recorded manually.

What we do

Solution consultancy

Solution consultancy

We help accelerate digital transformation for some of the biggest names in financial services by taking a customer-centric approach to meeting challenges and solving problems. We discover the opportunities to improve business practices across departments.

Customer experience design

Customer experience design

Our engagement begins by understanding your customers' needs, mapping their journeys and familiarising ourselves with their pain points. Whether the solution requires internal or external applications, we form a partnership with you for long-term customer success.

Rapid application development

Rapid application development

Digital transformation is a matter of learning what works, fast. Our cloud-native Interact Application Suite has solutions to many common problem, and our low-code tooling allows us to prototype and deliver new solutions at pace.

Service management

Service management

All of our solutions are hosted and managed by our collaborative service management team. Whether we are hosting a highly transactional credit cards platform, or an internal business application, our team are on hand 24 hours a day to support you

Your competitive advantage

  • Improve your customer journeys and overall customer experience.
  • Launch innovative products and services.
    Improve productivity, reduce costs and retain your best staff by providing the right tools.
  • Deliver new applications that are cloud-native and work on any device.
  • Increase market share particularly with younger members.
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CASE STUDY

Building digital collections engagement capabilities for Barclays Bank

We created a new, innovative digital experience for Barclays Bank, improving recovery rates and the outcomes for thousands of customers.

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CASE STUDY
Building digital collections engagement capabilities for Barclays Bank
Learn more

We partner with some of the biggest brands

Read what happens when we put customers at the centre of your business

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