The ieDigital blog – Debt Collections Technology
Digital banking is now evolving to cater customers in debt. Banks are gradually awakening to realise that the digital channel is a strategic asset to their collections operation, as there is a rapid increase in the demand for non-secure loans and credit card debts.
Top stories -
How can a digital channel support customers with an...
Digital banking is now evolving to cater customers in debt. Banks are gradually awakening to realise that the digital...Read more
Mental health and financial services, with Merlyn Holkar
On World Mental Health Day 2019, Merlyn Holkar from Money and Mental Health was interviewed by Shaun Weston about...Read more
Recent stories -
Supporting vulnerable customers, and making a difference...
What support does a financially vulnerable customer need, and what digital processes can help? Article by Simon Cadbury.Read more
Defining to identify – how best to identify a vulnerable...
Correctly defining and identifying vulnerable customers is a challenge, but there are solutions. Story by Simon Cadbury.Read more
The collections process – evolution before revolution
Investment in digital technologies is one way to improve the collections process, says David Webber.Read more
Debt collection – an area in need of the digital touch
User-friendly debt collection technology leads to more people making more payments, as Tom Stanton explains.Read more
Digital debt collections: How to win back customer...
By making the digital debt collection process self-service and in real-time across all digital channels, you can make...Read more