The ieDigital blog – Debt Collections Technology
Top stories -
Software and soft skills for a more human approach to debt...
A combination of software and soft skills can go a long way towards helping vulnerable customers manage their debt....Read more
Making a case for digitalising customer collections...
Kevin Phillips outlines the benefits of digitalisation in the customer collections process, achieving a win-win scenario...Read more
Recent stories -
Defining to identify – how best to identify a vulnerable...
Correctly defining and identifying vulnerable customers is a challenge, but there are solutions. Story by Simon Cadbury.Read more
The collections process – evolution before revolution
Investment in digital technologies is one way to improve the collections process, says David Webber.Read more
Debt collection – an area in need of the digital touch
User-friendly debt collection technology leads to more people making more payments, as Tom Stanton explains.Read more
Digital debt collections: How to win back customer...
By making the digital debt collection process self-service and in real-time across all digital channels, you can make...Read more