The ieDigital blog – Debt Collections Technology
A combination of software and soft skills can go a long way towards helping vulnerable customers manage their debt. Story by Shaun Weston.
Top stories -
Software and soft skills for a more human approach to debt...
A combination of software and soft skills can go a long way towards helping vulnerable customers manage their debt....Read more
Making a case for digitalising customer collections...
Kevin Phillips outlines the benefits of digitalisation in the customer collections process, achieving a win-win scenario...Read more
How utility companies can benefit by better engaging with...
Shaun Weston outlines the broad improvements utility companies can make by embracing technology and better engaging with...Read more
Recent stories -
The collections process – evolution before revolution
Investment in digital technologies is one way to improve the collections process, says David Webber.Read more
Debt collection – an area in need of the digital touch
User-friendly debt collection technology leads to more people making more payments, as Tom Stanton explains.Read more
Digital debt collections: How to win back customer...
By making the digital debt collection process self-service and in real-time across all digital channels, you can make...Read more