Insights
How digital banking services are the future of improving financial wellbeing for customers
We delved into how financial services have a growing imperative to support those who are financially vulnerable.
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Credit Union
Help your members to save more efficiently by providing easy access to all the services they need online. The Interact Application Suite makes it easy for new members to apply for accounts, deposit funds and self-serve. Our credit union software gives them everything they need at their fingertips.
Help your members to save more efficiently by providing easy access to all the services they need online. The Interact Application Suite makes it easy for new members to apply for accounts, deposit funds and self-serve. Our credit union software gives them everything they need at their fingertips.
This starts with evolving the customer experience from product based to customer-need conversations.
ieDigital provides you with the solutions to help you surround the customer with meaningful proactive experiences that deliver personalised interactions that matter most to the customer.
Automate and simplify key processes, free colleague expertise to support members who really need it most.
Credit Union solutions
Our credit union software works with your existing systems to improve usability. This means the focus is on the member and allows you to deliver the experience they deserve.
Learn moreGive your members a digital channel to match the human interaction they experience with the Union. Whether applying, depositing, or simply updating personal information, your members can interact with you wherever and whenever they need to.
Learn moreScrap physical signatures and deliver ultra-fast account origination. We provide next-generation features such as biometric authentication, live chat, and self-service, to help become a more modern, efficient credit union.
Learn moreWe create a simple online apply process for your members. Make it easier for your customers by removing paper-based form filling, swapping time-consuming processes for a digitized engagement.
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Customer Success Stories
With five branches within the West Midlands, Dudley Building Society was limited to offering traditional branch-based services to regional members. It recognised that members across the whole country needed improved and remote access to savings and banking services.
Customer Success Story
Customer Success Stories
They needed a functionally rich solution that would integrate seamlessly, with real-time transactions, with their credit card back office system provided by TSYS.
Customer Success Story
Customer Success Stories
Creating and owning an entire banking infrastructure is a mammoth undertaking, yet this was the requirement when the supermarket bank became independent of the high street bank that once provided their IT estate. Critical to their future success would be the selection of digital banking capability.
View case studyRelated content
Insights
We delved into how financial services have a growing imperative to support those who are financially vulnerable.
Read more
Insights
We explore three ways building societies can fill the gaps left by major banks and cement their role in the community of the future.
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Insights
Discover how the customer experience provided by digital banking apps helps consumers’ efforts to save money.
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Insights
Discover five steps to help you evolve your customer experience and achieve compliance with the FCA’s new PS22/9 Consumer Duty.
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Insights
Explore the barriers that are preventing financial services providers from achieving compliance with the FCA’s new PS22/9 Consumer Duty.
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Insights
Core banking systems and digital banking suites are very different beasts. They may both be software genres, but they change at such different speeds…
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Insights
What cultural dimensions and capabilities do mid-sized financial services organisations need to focus on? We explore four cultural differentiators and how ieDigital can help…
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Insights
The method that consumers use to purchase a new motor vehicle has changed beyond all recognition in recent years. Indeed, there has been such…
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Insights
If you are a fleet or transport manager tasked with purchasing new stock at some point over the last two-and-a-half-years, the chances are that…
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Insights
We have been featured over at Fleetpoint, a key motor finance publication. Jerry Young goes over the impact Covid has had on fleet car…
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Insights
Software and software skills decay. Today’s cutting-edge solution can soon be tomorrow’s legacy liability, which ought to be food for thought when modernising your…
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Insights
An article by our Jerry Young has been featured on FintechZoom. In this article, Jerry discusses how the Financial Conduct Authority’s (FCA’s) Guidance for…
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Insights
It’s increasingly difficult for mid-sized financial services firms to attract and retain required talent. So, it’s time to minimise toil and treasure your human…
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Insights
With big banks, big tech, and digital newbies vying for a bigger slice of the financial services pie, mid-sized FS firms need to up…
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Insights
Disjointed systems, lack of automation, and manual processes are all too common for small to mid-sized financial services organisations. Often, customers are left in…
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Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.