Improve collection performance with Interact Collect
Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.
features of interact collect
Strategy engine integration
Income and expenditure
Tailored collections journey
Repayment arrangement
Easily guide customers on best next action journeys
Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help.
Capture income and expenditure information online
Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.
Improve collection performance and achieve higher KPIs
Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.
A ready to go, fully secure and compliant platform
Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.
CASE STUDIES
Digital online services for Dudley Building Society members
With five branches within the West Midlands, Dudley Building Society was limited to offering traditional branch-based services to regional members. It recognised that members across the whole country needed improved and remote access to savings and banking services.
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