Improve collection performance with Interact Collect

Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.

features of interact collect

1

Strategy engine integration

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Income and expenditure

3

Tailored collections journey

4

Repayment arrangement

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Easily guide customers on best next action journeys

Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help. 

Capture income and expenditure information online

Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases. 

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Improve collection performance and achieve higher KPIs

Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster. 

A ready to go, fully secure and compliant platform

Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.

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Interact Collect
Interact Collect

Download
user guide

For more information about Interact
Collect, download our user guide below.

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CASE STUDIES

Digital online services for Dudley Building Society members

With five branches within the West Midlands, Dudley Building Society was limited to offering traditional branch-based services to regional members. It recognised that members across the whole country needed improved and remote access to savings and banking services. 

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Trusted by

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Sainsbury's-bank_Logo
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Download our Digital Banking Guide

Discover three strategies for modernising your digital banking provision; and how to keep up in the digital race for customers’ hearts and minds.