Inside the guide
1
The Speed Imperative for CX improvement.
3
Buy, build, or buy-then-build - what’s best for digital banking modernisation?
2
The five speed and agility barriers you need to overcome.
4
The agility/differentiation decision grid for digital banking provision.
1
The Speed Imperative for CX improvement.
2
The five speed and agility barriers you need to overcome.
3
Buy, build or buy-then-build - what's best for digital banking modernisation
4
The agility/differentiation decision grid for digital banking provision.
CASE STUDIES
Interactive, self-serve digital capabilities for DF Capital
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations. Following feedback from its savings account holders, the business decided to enhance the functionality of its digital self-serve capabilities.
