LONDON, 2 DECEMBER 2020 – ieDigital and Cambridge & Counties Bank have announced a 3-year agreement that will include the implementation of an online savings solution for small business customers. This includes facilities that enable small businesses to access and manage their organisation’s accounts using a self-service model.
The Covid-19 pandemic and subsequent lockdown requirements have exposed an urgent need for many businesses to interact more effectively with customers using digital means. For Cambridge & Counties Bank, a specialist lender helping customers with their lending and savings needs, this meant continuing to nurture relationships with new and existing customers across the business spectrum.
ieDigital technology solutions now enable business customers of Cambridge & Counties Bank to access a self-servicing portal that facilitates registration and secure sign-in. From there, the
Bank’s customers can monitor transactions and statements across organisation accounts, amend security credentials, view nominated account details, send secure messages, and much more.
ieDigital and Cambridge & Counties Bank will explore further digital solutions over the next three years that enhance account opening processes for a variety of business models, including limited companies, sole traders and registered charities.
As digital communication channels have become mission-critical for many businesses during the Covid-19 pandemic, Cambridge & Counties Bank’s agreement with ieDigital is a demonstration of how the brightest businesses are tackling the digital communications shortfall.
“I have no doubt that this will be a fruitful relationship, as we are playing to our strengths in helping Cambridge & Counties Bank develop a new digital experience to help SMEs manage their funds,” said Jerry Young, CEO ieDigital
Phil Baker, Director of IT, Business Change & BI at Cambridge & Counties Bank, said: “We are delighted to be working with ieDigital. Their experience, creativity and enthusiasm will be a huge benefit in allowing us to unlock the power of automation to further nurture our customer relationships. Many SMEs are looking at a future with significant challenges ahead, and we are committed to ensuring a smooth journey for them by embracing the very best technologies. We’re looking forward to taking our employees, our customers and our business partners on this journey with us.”