A unique software platform for
a rapidly changing digital world.
It’s a complex, digital world out there, and your customers are gravitating towards easy to use financial services.
Interact is a modern, flexible platform for delivering these services across digital channels. Here’s how our Interact platform can help you deliver great digital solutions to your customers.
At the heart of our solutions is Interact, a flexible and scalable digital engagement platform. The platform is designed to deliver superb customer experience, with your brand and configuration of features. Let’s explore the technology of the Interact platform in more detail.
Our solution –
Make onboarding simple and effective
Interact Acquire is a customer-centric module that makes it quick and easy for people to complete forms, validate their identities and evaluate their options without impacting credit scores. This way, you increase completion rates and reduce your costs, helping you create more engaging relationships with your customers.
Our solution –
Connect and engage with your customers
Interact Connect is a fully immersive dashboard module that will enable your customers to manage their money with a variety of financial tools. They will see their activities across a range of accounts and balances, and can make informed decisions at the click of a button. This provides great insight for you, so you can manage communications with your customer more effectively, and ensure you’re providing just what they want from their service provider.
Our solution –
Provide more options for debt management
Interact Collect is a discreet module that will help people manage their debt. Because it’s digital, it reduces the stress of talking to those in your contact center, empowering people to feel in control of how they manage their repayments. You’re able to provide more options for debt management, reducing your costs and remaining compliant and empathetic to your customers’ situations. This relationship also improves the accuracy of the customer data at hand, enabling you to make more informed decisions.
The Interact Platform comprises Business Features, Services and Frameworks.
The Business Features provide end-user functionality, with Features designed to deliver a superb experience to your customers and employees. Business Features run on the Interact Platform. The Services provide the standard utilities that are used by all Features; code Frameworks provide reusable functions within a Feature.
Each Business Feature includes Web, Mobile and Integration Templates that are used to configure the Business Feature to a client’s specific requirements. All Services and Features interoperate through standard APIs.
The web and mobile templates are white-labelled; they can be configured with your brand and customer experience designs. The templates can also be extended to meet your unique business requirements. You can also choose to develop your own Business Features to run on the Platform.
What do we mean by modular? We think you can be a more efficient, productive and relevant business if you reinvent the way you approach modern financial services.
In order to be truly useful and innovative as a customer-centric organization, it makes more sense to be a sum of parts rather than a large, integrated business that perhaps focuses on markets that are no longer beneficial.
We built Interact to augment the modular approach, so that you can focus on building each service with the customer journey firmly in mind. With a modular approach, you can simplify processes and scale your innovation goals to create user experiences that will delight and engage your customers.
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Alastair Watts, Head of Acquisition & Proposition Development, Bank of Ireland, UK
"We have developed a strong and positive relationship with Intelligent Environments. Having Interact at the heart of our mobile banking apps will enable us to provide our Post Office and AA credit card customers with a market leading digital experience."
Shaun Weston looks at the opportunity for community banks and credit unions to bridge the gap between digital and...Read more