Welcome to episode three of The Shape of Money, a podcast by ieDigital. In episode one, we spoke to Adam Archibald about new ideas and innovation using AI in advice, customer onboarding and paperless documentation. Yet, ieDigital wasn’t the only company on the bill at the BSA Conference. Jerry Mulle from Sopra Banking will share his own thoughts about the event, and will highlight how building societies are making progress with technology and customer journeys.
Later on, we’ll chat to Cris Morandin about whether financial services is bothered about good design. Turns out many of them are, and those that are not, absolutely should be. Her article – How we built a video demo for Interact – is the basis of our discussion.