Welcome to episode five of The Shape of Money, a podcast by ieDigital. On today’s show, we talk to Andy Bishop – National Director of Business Development SME Banking at Lloyds Banking Group. He attended the NACFB Commercial Finance Expo in June, and gave a talk on ‘Blending people and digital to create omni-channel client experiences’.
I invited Andy on to the show to dig deeper into the subject, and to find out how SME banking can be shaped by putting the customer first.
I also interviewed Mark Buckley from the Credit Services Association recently, who will attend UKCCC 2019 in September. Included is a short snippet from the interview, where I asked Mark if it’s a misconception that older people struggle with technology.