00:28 Our discussion about GDPR kicks off with the impact of heavy fines on company reputation.

03:30 It’s important to show that you’re striving to be 100% compliant by documenting processes and procedures. The ICO and other supervisory bodies are not necessarily the bad guys out to get you!

06:05 Knowing your responsibilities when it comes to protecting data is everyone’s responsibility, but it has to start at the top and filter down.

08:46 We take a short break to hear from Abbie Crome about the forthcoming UKCCC 2019.

09:08 Who owns the data, and what is a subject access request?

12:35 The process of buying a car is notoriously disjointed. What can the motor finance industry learn from GDPR legislation and the pitfalls of sharing data with third parties?

16:26 The accidental sharing of data is just as serious a breach as a malicious one. Nick Murphy shares an anecdote about cleaners at an estate agency.

18:42 How can technology play its part in mitigating human error in handling data?

21:32 Let’s talk about GDPR Certification, and how to use common sense when protecting sensitive data that doesn’t actually belong to you.

23:58 A short reminder of a conversation we had in episode two with Clayton Locke, where he explained how emerging technologies are helping to improve the customer journey in motor finance.

25:07 Thanks for listening. Please rate and subscribe!