00:02 Introduction
00:19 Robin Fieth of the BSA talks about the positive road ahead for building societies.
01:11 Jerry Mulle on the work building societies must do to succeed.
02:38 Ed Molyneux (FreeAgent CEO) on the efficacy of open banking.
04:54 Louise Beaumont (Signoi) on what companies are doing with AI.
07:05 Andy Bishop (Lloyds) on whether small businesses are keeping up with technology.
08:01 Mark Buckley (Credit Services Association) on the challenges ahead for collections companies.
09:18 Merlyn Holkar from Money and Mental Health talks about mental and financial health.
11:09 Nick Murphy (3 Lines of Defence Consulting) talks about data protection.
13:52 Leda Glyptis (11FS) on culture, diversity and inclusion.
16:22 Farewell to 2019, and please subscribe!