The ieDigital blog – thought leadership for a digitally engaged world.
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Banks should use empathy to understand customer needs
Jerry Young suggests banks take a different approach to engaging with customers in using empathy rather than sympathy as...Read more
Beyond fitness for use – quality and the value chain
Francis Norton on how quality is about the corporate value chain, and how effectively our work and arrangements fit in...Read more
Will anyone ever successfully emulate the Finovate model?
The pros and cons of the Finovate model according to Simon Cadbury, and the emerging technologies that could benefit...Read more