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It’s no longer right to talk about digital banking –...
Technology is a small part of digital maturity, says Simon Cadbury. There's more to transformation than simply embracing...Read more
Banks should use empathy to understand customer needs
Jerry Young suggests banks take a different approach to engaging with customers in using empathy rather than sympathy as...Read more
BMW’s personal assistant heralds a new era for motor...
BMW recently announced its Intelligent Personal Assistant. Simon Cadbury explores the benefits of voice technology for...Read more
Beyond fitness for use – quality and the value chain
Francis Norton on how quality is about the corporate value chain, and how effectively our work and arrangements fit in...Read more
Will anyone ever successfully emulate the Finovate model?
The pros and cons of the Finovate model according to Simon Cadbury, and the emerging technologies that could benefit...Read more