ieDigital shortlisted for Credit & Collections Technology Awards

ieDigital shortlisted for Customer Engagement, Digital Business Transformation, Finance Lending, and Innovation in Collections & Recoveries at the Credit & Collections Technology Awards 2019.

ieDigital shortlisted for Credit & Collections Technology Awards. Photo by dusanpetkovic,

LONDON, 29 JULY 2019 – ieDigital was recently shortlisted in four categories at the Credit & Collections Technology Awards 2019. The categories are ‘Customer Engagement Solution’, ‘Digital Business Transformation’, ‘Finance Lending Solution’ and ‘Innovation in Collections & Recoveries’. The winners will be announced on 12 September at Crowne Plaza Newcastle.

The Credit & Collections Technology Awards, organised by Credit Connect, recognise innovation in the UK credit and collections industry. The four categories ieDigital was shortlisted for are described as:

Customer Engagement Solution – The winning entry will show clear innovation in customer engagement technology. By providing an overview of customer engagement tools, they would demonstrate how they enabled best customer engagement and outcome. Explaining how the technology was successfully deployed as a contact strategy, they would showcase how customer experience and outcome was improved.

Digital Business Transformation – The winning entry will recognise a partnership has created a positive technological change. This transformation could be the result of an in-house technology team or a fintech/technology provider creating a successful partnership with a creditor/collections specialist.

Finance Lending Solution – The winning entry will show obvious innovation in finance lending technology. The award will highlight a specific innovation which has made a real impact in enhancing financial lending. The entry will demonstrate a new or significantly improved service that enhances a solution benefiting lenders and borrowers.

Innovation in Collections & Recoveries – The winning entry will highlight a specific innovation which has made a real impact in enhancing collections & recoveries processes. An innovation which offers new or significantly improved service that implements benefits to collectors and customers. This technology will demonstrate benefits to collectors and, more importantly, their customers, and would provide evidence of an improvement in performance, not only in terms of monies collected but best customer outcome.

“We are delighted to be recognised by the Credit & Collections Technology Awards across four of its key categories,” said Jerry Young, CEO of ieDigital. “Being shortlisted is an honour not just for the great team at ieDigital, but for our customers, who have put their trust in our technology over the years. Our focus is, and always has been, to strive for and deliver exceptional experiences that revolve around customers, and being shortlisted in this prestigious awards is an indicator that our focus is undimmed.”

The self-serve proposition

ieDigital created Interact Collect to not only help its clients recover debt, but to help the customer manage their own journey through financial challenges without feeling confused or embarrassed. This is achieved by augmenting traditional collections channels with a digitalised self-serve platform, which is fast becoming the preferred channel for many consumers.

The self-serve approach benefits customers in many ways. Businesses see improved debt recovery and significantly lower operational cost of recovery. Starting at the end of the user journey also allows businesses to gain more accurate customer data and insight, while enhancing the overall customer journey, therefore increasing customer satisfaction. A Tier 1 retail banking client, for instance, implemented Interact Collect and achieved ROI in under nine months, with a 74% reduction in cost per engagement and a £994,000 annual increase in amount collected.

Interact Collect Set Up Plan Amount.
Interact Collect provides a digital self-serve environment.

Press contacts

Maxine Glencross
020 8614 9800

About ieDigital

ieDigital provides financial service organisations with the ability to transform their digital customer experience. We do this through Interact, our powerful software platform, whose prebuilt components enable our clients to quickly deliver customised solutions to market.

By integrating into any core banking system and fintech ecosystem, we combine the functionality to improve the customer experience, accelerate growth, optimise cost efficiency and manage risk.

We are the chosen partner to four of the UK’s five largest banks, and have deployed Interact in 28 countries. We were recognised as one of the world’s “most significant providers” in the Q3 2017 Forrester Wave for Digital Banking Engagement Platforms, offering “a well-defined Digital Banking Platform that supports Corporate Banking, Private Banking and excels in Retail Banking”.

ieDigital is privately owned and has more than 100 employees. Its head office can be found on the London riverside, with further offices in Frankfurt, Dubai and Sydney.

For more information, visit

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