Cutting-edge research for modern leaders in financial services.
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Customer success story: A first for vehicle finance
MotoNovo offers a complete digital omni-channel, self-service customer solution in vehicle finance. Read how its...Read more
Quantifying and solving the utilities collection challenge
Utilites companies face disadvantages compared with lending businesses when it comes to collections activity. The...Read more
How collections has become part of customer service
Jerry Mulle examines how and why collection has become part of customer service, looking at the challenges and...Read more
How digital can help motor finance providers seize...
Simon Cadbury explores how digital can strengthen relationships and drive product innovation within the motor finance...Read more
Fintech – friend or foe to the world of financial...
What is fintech and why are traditional financial institutions so fearful of it? Simon Cadbury looks at how they can...Read more