Cutting-edge research for modern leaders in financial services.

Research papers –

Five ways AI is changing motor finance

Simon Cadbury looks at use cases for game-changing AI in financial services, and suggests it’s time to place your trust in its power and potential.

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What can we learn about best practice from EU colleagues?

Simon Cadbury examines the key areas of European banking excellence, and whether innovation in digital banking alone is...

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How digital can help utility collections through change

What comprises a true digital collection strategy, and how can utilities providers avoid simply using new technology to...

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The mobile wallet already exists! It’s called mobile...

With more than a hundred mobile wallet companies active in the US, no winner has emerged. Why not? Simon Cadbury...

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Why and how banks should innovate

Looking at why and how banks need to innovate, Simon Cadbury explore the strategies that work within a traditional...

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What the branch can learn from digital banking

We examine the challenges of mobile and online banking and how branches can overcome them to function as hubs for...

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Use testing, analysis & feedback: improved banking...

Adrian Westlake discusses the pros and cons of guerrilla testing, remote testing and expert reviews in helping you...

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Progressive security: A new standard for digital banking

What are the threats that face the digital banking sector and how do we move towards progressive, adaptive security that...

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FIs can increase profitability by targeting digitally...

Industry comes to terms with the growing investment in digital, realizing the opportunities that come with it against a...

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How far can digital go?

We've all read the cliches that forewarn the “death of banking as we know it", but how much is this is wrapped in...

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