What the branch can learn from digital banking

We examine the challenges of mobile and online banking and how branches can overcome them to function as hubs for self-service, sales and support.

The busiest branch of RBS in the UK is the 7.15am train to Paddington. Digital innovations such as self-service and multi-channel banking could be set to transform the traditional branch.

While 50% of customers still prefer the face-to-face approach when applying for a mortgage or making a large deposit, can the traditional branch still benefit from a multi-channel approach?

Head of Strategy and Innovation, Simon Cadbury, examines:

  • The challenges of mobile and online banking
  • The importance of the traditional branch
  • How branches function as hubs for self-service, sales and support
  • The future of multi-channel banking


Request a Call

Want to see Interact in action?
Click here to request a demo.

Request a Call

Top stories -

Debt Collections Technology -

How utility companies can benefit by better engaging with...

Shaun Weston outlines the broad improvements utility companies can make by embracing technology and better engaging with...

Read more
Events -

Money20/20 Europe 2019

ieDigital is an official sponsor for Money20/20 Europe 2019 in the historic city of Amsterdam. We hope you’ll join us...

Read more
Wealth Management Technology -

How community banks can find the balance between personal...

Shaun Weston looks at the opportunity for community banks and credit unions to bridge the gap between digital and...

Read more