The busiest branch of RBS in the UK is the 7.15am train to Paddington. Digital innovations such as self-service and multi-channel banking could be set to transform the traditional branch.
While 50% of customers still prefer the face-to-face approach when applying for a mortgage or making a large deposit, can the traditional branch still benefit from a multi-channel approach?
Head of Strategy and Innovation, Simon Cadbury, examines:
- The challenges of mobile and online banking
- The importance of the traditional branch
- How branches function as hubs for self-service, sales and support
- The future of multi-channel banking
