What the branch can learn from digital banking

We examine the challenges of mobile and online banking and how branches can overcome them to function as hubs for self-service, sales and support.

The busiest branch of RBS in the UK is the 7.15am train to Paddington. Digital innovations such as self-service and multi-channel banking could be set to transform the traditional branch.

While 50% of customers still prefer the face-to-face approach when applying for a mortgage or making a large deposit, can the traditional branch still benefit from a multi-channel approach?

Head of Strategy and Innovation, Simon Cadbury, examines:

  • The challenges of mobile and online banking
  • The importance of the traditional branch
  • How branches function as hubs for self-service, sales and support
  • The future of multi-channel banking


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