Tag: customer engagement

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How community banks can find the balance between personal...

Shaun Weston looks at the opportunity for community banks and credit unions to bridge the gap between digital and...

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Building societies, customer-centricity, fintech and...

Building societies should look at what makes them different to appeal to customers in an increasingly digital financial...

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Empathic banking – day two at FinovateFall 2018

Jerry Young closes day two with a roundup of FinovateFall 2018 in New York, which brings to an end 79 product...

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Digital customer journeys – tackling motor finance woes

While it might seem a lot of work and time transferring services to engage customers online, the benefits of...

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Can Chatbots delight banking customers?

Chatbot technology allows banks and financial services companies to cut costs and scale up. However, there are plenty of...

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How to deliver an innovative multi-vendor strategy

In my last blog, I discussed the problems that arise for any organisation that tries to deliver a multi-vendor, ‘best...

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2017: The year for customer engagement

Social and digital technologies have been revolutionising customer engagement since the dawn of the digital age.

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Are young people the future of digital banking?

We need to understand the perceptions young people have of digital banking, says David Webber, so financial institutions...

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Events -

Money20/20 Europe 2019

ieDigital is an official sponsor for Money20/20 Europe 2019 in the historic city of Amsterdam. We hope you’ll join us...

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Blog -

How community banks can find the balance between personal...

Shaun Weston looks at the opportunity for community banks and credit unions to bridge the gap between digital and...

Read more
Events -

Future of Utilities Summit 2019

Join ieDigital at the Future of Utilities Summit for two days of leading speakers across 3 stages, great content and an...

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