Tag: customer engagement
Building societies, customer-centricity, fintech and...
Building societies should look at what makes them different to appeal to customers in an increasingly digital financial...Read more
Digital customer journeys – tackling motor finance woes
While it might seem a lot of work and time transferring services to engage customers online, the benefits of...Read more
How to deliver an innovative multi-vendor strategy
In my last blog, I discussed the problems that arise for any organisation that tries to deliver a multi-vendor, ‘best...Read more
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