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Interact Application Suite

A suite of pre-built pre integrated easy to configure services that work alongside your system.

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We provide financial services providers, including banks and building societies with the option to greatly enhance their customer-facing digital platforms in an efficient, cost-effective manner.

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Platform

Transform your entire customer experience

With Interact Application Suite

A suite of pre-built, pre-integrated, easy to configure services that work alongside your system.

A suite of pre-built, pre-integrated, easy to configure services that work alongside your system.

01 Platform

Introducing the

Interact Application Suite

icon acquire
Interact Acquire

Power your customer acquiring process with a suite of handy tools such as to address search, identify verification & much more.

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icon switch
Interact Switch

Improve customer retention through reducing attrition and improving profitability.

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icon connect
Interact Connect

Use data to connect with your customers like never before and create tailored experiences to improve usability.

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icon collect
Interact Collect

Embrace a digital-first approach to debt recovery with features designed to give your customers a non-confrontational compliant way of handling their debts.

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Introducing the
Interact Application Suite

Our Interact suite is a digital experience platform enabling banks and other finance companies to provide superb digital banking solutions.

01 Product Acquire STATIC

Gain more customers

With Interact Acquire

Interact Acquire is designed to help customers open an account in minutes. With a host of features from address search to identity verification, Interact Acquire makes the complex straightforward.

Interact Acquire

Key features of Interact Acquire

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Intuitive user experiences

Interact Acquire provides an intuitive onboading and account opening process in under 4 minutes.

With a fully integrated KYC process and the ability to upload digital documents across mobile and web, it’s never been easier to acquire new customers.

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Reduce drop-off and lower friction

Interact Acquire helps you improve customer growth rates. Our platform delivers a complete, straight-through customer experience with automated referral handling.

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Pre-integrated services

Interact Acquire both decouples and integrates the front end customer experience with all existing back-office systems, contact centre and branch operations.

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Save and return feature

Allow customers to start, save & return later to complete their applications in any channel.

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Straight-through processing

With workflow and decision automation to support referrals and manage credit risk, Interact Acquire helps lower the cost of origination and improves staff efficiency.

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Future Proof Design

Interact Acquire provides a scalable architecture which expands as new devices emerge providing an evolving roadmap of new features. 

04 Product Connect STATIC

Empower your customers

With Interact Connect

Interact Connect allows customers to self serve across your full range of financial services products on any device, any time, anywhere. The platform offers a more tailored experience, meaning your customers can enjoy a secure, intuitive and more effective digital engagement.

Interact Connect

Key features of Interact Connect

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Omni-channel engagement

Personalise product offers to individual customers while they use services on their account.

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View all products and transactions

Set business rules for products and accounts to support AML processes and reduce fraud.

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Secure customer communication

Immediate interaction online that feels personal.

Our secure portal gives customers access to all of their accounts online, allowing customers to reach out on their terms via live chat.

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Pre-integrated to all major core banking providers

With our pre-integrated, industry standardised digital service, Interact Connect is easy to configure and quick to customise to your needs.

Interact Connect can be implemented in weeks, not months.

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Strong customer authentication

Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.

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Payments and transfers

Take payments and reduce arrears with a range of money-management tools, helping customers with their financial well-being.

02 Product Switch STATIC

Improve retention

With Interact Switch

Specifically built for mortgages, Interact Switch allows users to digitally switch mortgage products at the point of maturity. This reduces attrition and the costs of lending to improve profitability.

Interact Switch

Key features of Interact Switch

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Secure sign-in functionality

You can add secure sign-in functionality to your site using unique customer data and sending a one time passcode to a users phone.

Interact Switch securely handles failed attempts and elapsed time periods. Users can also agree to terms and conditions, as part of the sign up process

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Primary and sub-accounts view

Interact Switch provides you with a full picture view of your primary mortgage account as well any accounts from further borrowing. 

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Personalised illustration (ESIS)

We can generate an ESIS ( European Standardised Information Sheet) to the customer.

This is specific to the mortgage the customer is wanting to purchase so they have a full view of the costs and terms involved

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Compare and renew mortgage products

Interact Switch allows your customers to view and compare product offers in their dashboard.

Customers can view multiple different products side by side for greater clarity.

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SMS & Email notifications

Keep customers notified via SMS and Email with mortgage product information such as when their deal is coming to an end.

Users can log on to see an overview of their mortgage information, switching options and see how their switch is progressing. 

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Real-time records of customer activity

Interact Switch’s agent portal gives mortgage lenders the ability to see a real time record of customer activities as they happen.

You can track their progress through the switching journey and support them when they need it.

03 Product Collect STATIC

Enable customers to easily manage their arrears

With Interact Collect

Interact Collect is an easy to use, self-cure digital collections portal. Working with your existing strategy engine, Interact Collect enables customers to repay their arrears with non-confrontational, accessible and compliant features. Embrace a digital-first approach to debt recovery.

Interact Collect

Key features of Interact Collect

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Strategy engine integration

Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.

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Repayment arrangement

Let customers make a payment, set up an arrangement and receive reminders.

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Income and expenditure

Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.

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Tailored collections journey

Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement.

They can also get in touch via message, chat and call-back should they need any help.

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Vulnerable Customers

Help identify vulnerable customers and manage their experience appropriately.

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Real-time guidance

Show customers their next best action based on business rules and real-time interactions. 

Trusted by

df capital
santander
cambridge
sainsburys
lloyds bank
cambridge
santander
df capital
lloyds bank
sainsburys
cambridge
santander
df capital

Colleague portals

Designed to power your digital transformation

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Better support your customers through the Agent Portal

The Interact Application Suite includes a ready-made portal for contact centre and sales team agents to support their customer queries, process referred applications, and reply to secure messages.

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Reporting made simple with Business intelligence portal (BI)

The BI Portal provides access to a wealth of event-driven data. Every activity performed with the Interact Application Suite is available to query, analyse and report in real-time, or at any frequency required.

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