Insights
What can credit unions and building societies learn from each other?
With both their roots firmly in the communities they serve, building societies and credit unions can learn from each other’s digital strategies.
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Platform
A suite of pre-built, pre-integrated, easy to configure services that work alongside your system.
A suite of pre-built, pre-integrated, easy to configure services that work alongside your system.
Introducing the
with Interact Aquire
Power your customer acquiring process with a suite of handy tools such as to address search, identify verification & much more.
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with Interact Switch
Improve customer retention through reducing attrition and improving profitability.
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with Interact Connect
Use data to connect with your customers like never before and create tailored experiences to improve usability.
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with Interact Collect
Embrace a digital-first approach to debt recovery with features designed to give your customers a non-confrontational compliant way of handling their debts.
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Our Interact suite is a digital experience platform enabling banks and other finance companies to provide superb digital banking solutions.
Interact Acquire is designed to help customers open an account in minutes. With a host of features from address search to identity verification, Interact Acquire makes the complex straightforward.
Interact Acquire helps you improve customer growth rates. Our platform delivers a complete, straight-through customer experience with automated referral handling.
Interact Acquire both decouples and integrates the front end customer experience with all existing back-office systems, contact centre and branch operations.
Allow customers to start, save & return later to complete their applications in any channel.
With workflow and decision automation to support referrals and manage credit risk, Interact Acquire helps lower the cost of origination and improves staff efficiency.
Interact Acquire provides a scalable architecture which expands as new devices emerge providing an evolving roadmap of new features.
Interact Connect allows customers to self serve across your full range of financial services products on any device, any time, anywhere. The platform offers a more tailored experience, meaning your customers can enjoy a secure, intuitive and more effective digital engagement.
Personalise product offers to individual customers while they use services on their account.
Set business rules for products and accounts to support AML processes and reduce fraud.
Immediate interaction online that feels personal.
Our secure portal gives customers access to all of their accounts online, allowing customers to reach out on their terms via live chat.
With our pre-integrated, industry standardised digital service, Interact Connect is easy to configure and quick to customise to your needs.
Interact Connect can be implemented in weeks, not months.
Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.
Take payments and reduce arrears with a range of money-management tools, helping customers with their financial well-being.
Specifically built for mortgages, Interact Switch allows users to digitally switch mortgage products at the point of maturity. This reduces attrition and the costs of lending to improve profitability.
You can add secure sign-in functionality to your site using unique customer data and sending a one time passcode to a users phone.
Interact Switch securely handles failed attempts and elapsed time periods. Users can also agree to terms and conditions, as part of the sign up process
Interact Switch provides you with a full picture view of your primary mortgage account as well any accounts from further borrowing.
We can generate an ESIS ( European Standardised Information Sheet) to the customer.
This is specific to the mortgage the customer is wanting to purchase so they have a full view of the costs and terms involved.
Interact Switch allows your customers to view and compare product offers in their dashboard.
Customers can view multiple different products side by side for greater clarity.
Keep customers notified via SMS and Email with mortgage product information such as when their deal is coming to an end.
Users can log on to see an overview of their mortgage information, switching options and see how their switch is progressing.
Interact Switch’s agent portal gives mortgage lenders the ability to see a real time record of customer activities as they happen.
You can track their progress through the switching journey and support them when they need it.
Interact Collect is an easy to use, self-cure digital collections portal. Working with your existing strategy engine, Interact Collect enables customers to repay their arrears with non-confrontational, accessible and compliant features. Embrace a digital-first approach to debt recovery.
Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.
Let customers make a payment, set up an arrangement and receive reminders.
Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.
Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement.
They can also get in touch via message, chat and call-back should they need any help.
Help identify vulnerable customers and manage their experience appropriately.
Show customers their next best action based on business rules and real-time interactions.
ieDigital provides pre-assembled business solutions that are created from our products to address specific market needs.
Customer Success Stories
Barclays realised that they needed a new kind of digital experience, one that complimented the collections team’s operation and could help a customer make the right choices to resolve their debt.
View case study
Customer Success Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers.
Key to success would be the adoption of customers to self-serve their agreements, without overloading the contact centre with inbound query and servicing calls.
View case studyTrusted by
Colleague portals
The Interact Application Suite includes a ready-made portal for contact centre and sales team agents to support their customer queries, process referred applications, and reply to secure messages.
The BI Portal provides access to a wealth of event-driven data. Every activity performed with the Interact Application Suite is available to query, analyse and report in real-time, or at any frequency required.
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Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.