What we do
Our platform
Our Interact Application Suite is the low-code answer to improve your customer experiences rapidly.
A complete platform designed to transform your entire customer experience
A suite of pre-built, pre-integrated, easy to configure services that work alongside your system.
THE INTERACT APPLICATION SUITE COMPRISES
1
Interact Acquire
Power your customer acquiring process with a suite of handy tools such as to address search, identify verification & much more.
2
Interact Connect
Use data to connect with your customers like never before and create tailored experiences to improve usability.
3
Interact Switch
Improve customer retention through reducing attrition and improving profitability.
4
Interact Collect
Embrace a digital-first approach to debt recovery with features designed to give your customers a non-confrontational compliant way of handling their debts.
Gain more customers with Interact Acquire
Interact Acquire is designed to help customers open an account in minutes. With a host of features from address search to identity verification, Interact Acquire makes the complex straightforward.
features of interact acquire
1
Straight-through processing
2
Save and return feature
3
Pre-integrated services
4
Intuitive user experiences
5
Reduce drop-off and lower friction
Empower your customers with Interact Connect
Interact Connect allows users to self serve across your full range of products. Connect offers a more tailored experience to your customers. This means your customers can enjoy a secure, intuitive experience.
features of interact connect
1
View all products and transactions
2
Omni-channel engagement
3
Pre-integrated to all major core banking providers
4
Strong customer authentication
5
Secure customer communication
6
Payments and transfers
Improve retention with Interact Switch
Specifically built for mortgages, Interact Switch allows users to digitally switch mortgage products at the point of maturity. This reduces attrition and the costs of lending to improve profitability.
features of interact switch
1
Secure login two-factor identification
2
Primary and sub accounts view
3
Personalised illustration (ESIS)
4
Customisable MI dashboard
5
Display all products a customer is eligible for
6
Offer pack acceptance and signature
Enable customers to easily manage their arrears with Interact Collect
Interact Collect is an easy to use, self-cure digital collections portal. Working with your existing strategy engine, Interact Collect enables customers to repay their arrears with non-confrontational, accessible and compliant features. Embrace a digital-first approach to debt recovery.
features of interact collect
1
Strategy engine integration
2
Income and expenditure
3
Tailored collections journey
4
Repayment arrangement
Helping our clients to succeed
Features and processes designed to fit your business
Account listing
Budget Planner
Pay by card
Address lookup
Card servicing
Collections
Short apply
Customer care
alerts
Move money
targeted offers
authentication
bank look up
document processor
loan servicing
transaction probe
user management
verification
Colleague portals designed to power your digital transformation
Better support your customers through the Agent Portal
The Interact Application Suite includes a ready-made portal for contact centre and sales team agents to support their customer queries, process referred applications, and reply to secure messages.
Reporting made simple with Business intelligence portal (BI)
The BI Portal provides access to a wealth of event-driven data. Every activity performed with the Interact Application Suite is available to query, analyse and report in real-time, or at any frequency required.
CASE STUDIES
Why Barclays Bank uses our digital banking platform
Barclays realised that they needed a new kind of digital experience, one that complimented the collections team’s operation and could help a customer make the right choices to resolve their debt.
