
Insights
How digital channels can assist the financially vulnerable
Finance providers have had two-and-a-half years to ensure they have processes and systems in place to help those who might be deemed as financially…
Read moreDebt Collection
Engage with customers with our non-confrontational digital debt collection software. Interact Collect works with your existing strategies, allowing customers in arrears to make more successful repayment promises and arrangements. Improve your collection rates, reduce the cost to collect and free up contact centre staff to better serve and communicate with your customers, whatever their financial situation.
Engage with customers with our non-confrontational digital debt collection software. Interact Collect works with your existing strategies, allowing customers in arrears to make more successful repayment promises and arrangements. Improve your collection rates, reduce the cost to collect and free up contact centre staff to better serve and communicate with your customers, whatever their financial situation.
Banking Challenges
Debt Collection solutions
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Customer Success Stories
Critical to their future success would be the selection of digital banking capability. Security, resilience, high availability and performance were of course critical to success, but in addition the supermarket bank needed to give their customers superior digital banking solutions, rich in functionality.
Customer success storyCustomer Success Stories
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations. Following feedback from its savings account holders, the business decided to enhance the functionality of its digital self-serve capabilities.
Customer success storyCustomer Success Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers.
Customer success storyRelated content
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Finance providers have had two-and-a-half years to ensure they have processes and systems in place to help those who might be deemed as financially…
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The motor finance operating environment is changing rapidly. Indeed, the entire sector is on the cusp of a revolution when it comes to the…
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Building societies are often seen as much more community-focused than their banking counterparts. They are often “local” to the geographical area that they serve,…
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