Press
Suffolk Building Society partners with ieDigital for its new eSavings platform
March 23rd, 2023 – ieDigital has been selected by Suffolk Building Society as its partner for a new eSavings platform. The digital platform will…
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Debt Collection
Engage with customers with our non-confrontational digital debt collection software. Interact Collect works with your existing strategies, allowing customers in arrears to make more successful repayment promises and arrangements. Improve your collection rates, reduce the cost to collect and free up contact centre staff to better serve and communicate with your customers, whatever their financial situation.
Engage with customers with our non-confrontational digital debt collection software. Interact Collect works with your existing strategies, allowing customers in arrears to make more successful repayment promises and arrangements. Improve your collection rates, reduce the cost to collect and free up contact centre staff to better serve and communicate with your customers, whatever their financial situation.
Banking Challenges
Debt Collection solutions
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Customer Success Stories
Critical to their future success would be the selection of digital banking capability. Security, resilience, high availability and performance were of course critical to success, but in addition the supermarket bank needed to give their customers superior digital banking solutions, rich in functionality.
Customer success story
Customer Success Stories
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations. Following feedback from its savings account holders, the business decided to enhance the functionality of its digital self-serve capabilities.
Customer success story
Customer Success Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers.
Customer success storyRelated content
Press
March 23rd, 2023 – ieDigital has been selected by Suffolk Building Society as its partner for a new eSavings platform. The digital platform will…
Read more
Insights
We delved into how financial services have a growing imperative to support those who are financially vulnerable.
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Insights
We explore three ways building societies can fill the gaps left by major banks and cement their role in the community of the future.
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Insights
Discover how the customer experience provided by digital banking apps helps consumers’ efforts to save money.
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Insights
Discover five steps to help you evolve your customer experience and achieve compliance with the FCA’s new PS22/9 Consumer Duty.
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Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.