A digital platform to help your customers switch mortgage products quickly and easily
Retain your customer with Interact Switch
The mortgage sector is competitive. Lenders are turning to customer retention as a means to reduce costs, improve profits, and stand out from the crowd. The end game is to make it easy for customers to switch to a new product at the end of their current offer period. Yet, more investment in bolstering largely manual, legacy processes isn’t a solution.
A digital platform for mortgage product switching
Interact Switch replaces the manual process of managing labour-intensive operations, and is particularly effective during large product maturity windows. Telephone-based solutions can still be used, but customers are increasingly turning to online options for speed and convenience. People want slick, online switching experiences rather than a multi-stage and largely paper-based process that could take several weeks to conclude.
A more cost-effective digital solution
A more cost-effective digital solution, Interact Switch makes the initial contact and then processing of switching applications simple and quick to complete, through the rich functionality offered to customers.