Insights
What can credit unions and building societies learn from each other?
With both their roots firmly in the communities they serve, building societies and credit unions can learn from each other’s digital strategies.
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Platform
ieDigital provides pre-assembled business solutions that are created from our products to address specific market needs.
ieDigital provides pre-assembled business solutions that are created from our products to address specific market needs.
Interact Application Suite is a powerful platform that can help businesses of all sizes improve their digital finance presence. The platform’s services provide the foundation for building and managing a successful digital finance presence.
Our business solutions include re-usable, agile functions that contain all required business functionality and CX design. This will accelerate a client’s time to bring new services to market, working alongside their system.
Business solutions are formed from our catalogue of dynamic, functionally-rich features. Each feature delivers a superb experience to the client’s customers, colleagues and brokers.
Each re-useable feature is designed to run on the platform, using a number of its services and frameworks.
The services provide the standard utilities that are used by all features; code frameworks provide re-usable functions within a feature. All services and features interoperate through standard APIs.
At ieDigital, we believe not all digital banking experiences should be the same. This is why we created the Interact Application Suite, the complete digital banking platform designed to meet the needs of the financial services industry to deliver the best experiences for your customers.
Interact enables businesses to provide a consistent and seamless customer experience across various channels, including online, mobile, in-branch, and over the phone.
These are a complementary set of white-label features assembled on the platform that solves market-wide business problems. A business solution may utilise features from across one or more products.
We have four products that sit in the Interact Application Suite- Acquire, Connect, Switch and Collect. They are defined from a collection of features that are built on the platform.
Features are a business functionality that plugs into the platform using web-services based APIs. Platform features can be configured, and new features can be created. They orchestrate data i/o to CX components and access the services provided by the platform. A feature includes web, mobile and integration templates that enable the feature to be configured and extended by development teams.
Our platform can be fully integrated with the core providers, without customers having to change legacy systems.
They are the foundation of Interact. The services, frameworks and template components together make up the platform. Features are also fully integrated into the platform through interoperable APIs.
Interact Application Suite is an innovative solution to help businesses enhance their digital presence and streamline operations. With its wide array of tools, businesses can enjoy benefits such as:
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A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.