Insights
How digital channels can assist the financially vulnerable
Finance providers have had two-and-a-half years to ensure they have processes and systems in place to help those who might be deemed as financially…
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Platform
Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.
Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.
Key features of
Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.
Let customers make a payment, set up an arrangement and receive reminders.
Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.
Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help.
Help identify vulnerable customers and manage their experience appropriately.
Show customers their next best action based on business rules and real-time interactions.
Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help.
Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.
Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.
Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.
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Customer Success Stories
Critical to their future success would be the selection of digital banking capability. Security, resilience, high availability and performance were of course critical to success, but in addition the supermarket bank needed to give their customers superior digital banking solutions, rich in functionality.
Customer success story
Customer Success Stories
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations. Following feedback from its savings account holders, the business decided to enhance the functionality of its digital self-serve capabilities.
Customer success story
Customer Success Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers.
Customer success storyRelated content
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Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.