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Platform

Interact Application Suite

A suite of pre-built pre integrated easy to configure services that work alongside your system.

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We provide financial services providers, including banks and building societies with the option to greatly enhance their customer-facing digital platforms in an efficient, cost-effective manner.

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Platform

Improve collection performance

With Interact Collect

Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.

Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime anywhere.

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Key features of

Interact Collect

ICONS 12
Strategy engine integration

Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.

ICONS 13
Repayment arrangement

Let customers make a payment, set up an arrangement and receive reminders.

ICONS 15
Income and expenditure

Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.

ICONS 14
Tailored collections journey

Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help.

ICONS 15
Vulnerable Customers

Help identify vulnerable customers and manage their experience appropriately.

ICONS 14
Real-time guidance

Show customers their next best action based on business rules and real-time interactions.

screen 1

Easily guide customers on best next action journeys

Make payments easier for your customers by offering next steps to make a payment and allow them to easily set up an arrangement. They can also get in touch via message, chat and call-back should they need any help.

               
screen 2

Capture income and expenditure information online

Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.

               
screen 3

Improve collection performance and achieve higher KPIs

Customers who take action through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.

               
screen 4

A ready to go, fully secure and compliant platform

Interact Connect is a ready to go, fully secure platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.

               
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For more information about Interact Collect, download our user guide below.


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