ieDigital
ieDigital is a brand name operated by Intelligent Environments (Europe) Limited. ieDigital is a provider of software for financial services organisations and their customers. Our website address is https://www.iedigital.com
We respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
This privacy notice was last updated in November 2019.
We may collect various types of personal data about you in the course of operating ieDigital. This data is required to enable us to provide our services. Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.
In this policy, the term ‘personal data’ shall have the meaning given to it in the GDPR and the DPA.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as, this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of the ieDigital website.
We will collect personal data in the course of ieDigital providing services. This information will typically be provided by you.
We use different methods to collect data from and about you:
As you interact with the ieDigital website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
We process this information for the purpose of:
We also get information by collecting data from the use of our website. These statistics are for the purpose of monitoring our website usage. However, the Aggregated Data on usage statistics do not include information that can be used to identify you.
Alternatively, you may ask us to provide you with information about our services or services offered jointly with or on behalf of other organisations by contacting us at the address below.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Our lawful basis or bases for processing your data is as follows:
Your information is securely stored within our marketing database in our offices or secure cloud file storage location.
We keep personal data for approximately five years. We will then dispose of your information by securely deleting the information from our marketing database.
Under data protection law, you have rights, including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. See contact details below.
You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.