Insights
How digital banking services are the future of improving financial wellbeing for customers
We delved into how financial services have a growing imperative to support those who are financially vulnerable.
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Improve business performance and operational efficiency
with Interact Acquire
Power your customer acquiring process with a suite of handy tools such as to address search, identify verification & much more.
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with Interact Switch
Improve customer retention through reducing attrition and improving profitability.
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with Interact Connect
Use data to connect with your customers like never before and create tailored experiences to improve usability.
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with Interact Collect
Embrace a digital-first approach to debt recovery with features designed to give your customers a non-confrontational compliant way of handling their debts.
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The ieDigital Interact application suite was implemented and fully configured in four months. Now that DF Capital customers have self-serve access to their accounts, they can make instant decisions on their savings.
Since launching the new digital channel this major UK supermarket bank has seen a dramatic growth in the number of customers and the number of transactions that they create.
Our digital banking solutions are easy to set up, use and customise, allowing our clients to reinvest back into their business and teams.
Our banking software makes banking easy for your customers. The Interact Application Suite lets your customers create an account quickly, access accounts at a glance, save better, and make secure payments.
Interact Acquire is designed to help customers open an account in minutes. With a host of features from address search to identity verification, Interact Acquire makes the complex straightforward.
Interact Switch lets your customers view and compare product offers in their dashboards. At the same time, the agent portal allows mortgage lenders to see a real-time record of customer activities as they happen.
With our pre-integrated, industry-standardised digital service, Interact Connect is easy to configure and quick to customise to your needs. As a result, you can give your customers complete control of their products and services with a tailored digital banking experience that meets your customer’s needs.
Our self-service collection platform is fully customisable for your brand to allow your customers to manage overdue payments anytime, anywhere. Making payments and setting up an arrangement is quick and easy.
By putting customer needs front and centre, we build cutting-edge financial service solutions that encourage engagement, nurture trust, and develop longer-lasting relationships.
Customer Success Stories
Critical to their future success would be the selection of digital banking capability. Security, resilience, high availability and performance were of course critical to success, but in addition the supermarket bank needed to give their customers superior digital banking solutions, rich in functionality.
Customer success story
Customer Success Stories
Until the summer of 2021, DF Capital’s interactive channels included telephony and secure messaging, but needed to offer more flexibility to meet customer expectations. Following feedback from its savings account holders, the business decided to enhance the functionality of its digital self-serve capabilities.
Customer success story
Customer Success Stories
MotoNovo Finance’s plans for growth required a digital-first customer engagement strategy that could scale to meet the expected massive increase in customers.
Customer success storyRelated content
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We delved into how financial services have a growing imperative to support those who are financially vulnerable.
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Discover how the customer experience provided by digital banking apps helps consumers’ efforts to save money.
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Discover five steps to help you evolve your customer experience and achieve compliance with the FCA’s new PS22/9 Consumer Duty.
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Explore the barriers that are preventing financial services providers from achieving compliance with the FCA’s new PS22/9 Consumer Duty.
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Core banking systems and digital banking suites are very different beasts. They may both be software genres, but they change at such different speeds…
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What cultural dimensions and capabilities do mid-sized financial services organisations need to focus on? We explore four cultural differentiators and how ieDigital can help…
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The method that consumers use to purchase a new motor vehicle has changed beyond all recognition in recent years. Indeed, there has been such…
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If you are a fleet or transport manager tasked with purchasing new stock at some point over the last two-and-a-half-years, the chances are that…
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Platform
A suite of pre-built pre integrated easy to configure services that work alongside your system.
Modules
with Interact Acquire
Easy onboarding and personalised account management without visiting a branch.
with Interact Switch
Increase mortgage retention rates allowing customers to compare multiple mortgage products.
with Interact Connect
Self-service banking giving customers full control of their products and services.
with Interact Collect
Improve collection performance with a fully customisable self-service platform.