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Brits would change their bank following a cyberattack

Security is front of mind for British banking customers, and they’re poised to switch banks should it suffer a security breach.

Security is front of mind for British banking customers, and they’re poised to switch banks should it suffer a security breach.

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13th September 2017


Following a spate of high-profile cyberattacks over the last year, findings from financial technology company ieDigital reveal that security continues to be a top priority for consumers when it comes to their financial data, alongside their bank’s reputation for being secure. ieDigital has launched new cybersecurity technology within its digital banking software to counter cyberattacks – a new tool called Interact AppSensorFS.

Precisely half of surveyed consumers said they would look to switch banks if they suffered a cyberattack, and a similar amount (47%) said they would lose complete trust in their bank if this happened.

Importantly, it’s not just current clientele banks need to be aware of – it’s also limiting new customers, who are notably skittish in today’s unstable security environment. Almost three quarters of banking customers (73%) see security as one of the most crucial factors in helping them decide with whom to bank, and more than two fifths (42%) stated that a bank’s reputation for being highly secure was also a main factor in the decision behind who they trust with their financial data, from their current to their savings account, and even their mortgages.

Answering consumer concerns

In response to this heightened consumer concern around their banking institutions’ security, ieDigital is today launching advanced cybersecurity technology within its digital banking software, a new tool called Interact AppSensorFS. This innovation uses machine learning to significantly increase the defensive measures within the banking solution, deploying sensors within the application to detect potential cybersecurity threats, and automatically launching actions to protect the system.

ieDigital has invested in developing this ground-breaking cybersecurity feature in collaboration with ideas put forward by the Open Web Application Security Project (OWASP), a global not-for-profit focused on improving the security of software. Following a subsequent year-long project in collaboration with the Queen’s University Belfast’s Centre for Secure Information Technologies (CSIT), AppSensorFS is now being offered to ieDigital clients.

AppSensorFS is a core component of the Interact digital banking platform provided by ieDigital. The software uses a state-of-the-art detection approach involving machine learning to identify and neutralise threats in real-time. It will be able to model user behaviour, teaching AppSensorFS to recognise erratic behaviour, a telling sign that a hacker is entering or is inside a bank’s system. This will then send an alert to security officers and automate a response to negate the threat. AppSensorFS connects remote sensing detectors together into a common security console, helping to monitor the overall security risk and activates alarms if defensive action is required.

“Cyberattacks are a huge problem representing a major cost to banking business and huge reputational risk,” said ieDigital chief technology officer, Clayton Locke. “The demand from banking customers for stronger cybersecurity measures is growing, with high-profile hacks making the headlines. We see the introduction of AppSensorFS as a major step towards addressing the need for stronger security. It can play a key role in solving one of the biggest challenges facing the financial services sector.

 “Currently, no European retail bank has attack-aware security built into their business applications. Almost all security tools are looking at the network and perimeter infrastructure. Yet, experience shows that hackers eventually find a way through these perimeter defences. Using phishing and other techniques, hackers have user IDs and passwords, and are able to bypass traditional security mechanisms.”

“As in many other sectors, financial services companies are now faced with the challenge of deploying technology that can deal with threats in real-time, and meet the demands of their customers for ongoing protection,” said Philip Mills, head of business development at CSIT, Queen’s University Belfast. “As a global innovation hub for cybersecurity, CSIT is working at the cutting edge of such technology, and seeking to ensure that the research community continues to provide technology solutions which address real-world challenges. We’re very proud to have been able to collaborate with ieDigital on this project, ensuring that their Interact AppSensorFS product continues to meet customer demand and keep them secure.”

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