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Could online motor finance sales enhance customer service?

The Digital Banking Club for Motor Finance discussed the impact of the customer journey if sales were digitalised. Here’s what the experts had to say.

The Digital Banking Club for Motor Finance discussed the impact of the customer journey if sales were digitalised. Here’s what the experts had to say.

David Webber and guests at The DBC debate

Archive

Date

6th June 2017

ieDigital


Our topic on this occasion was, ‘With heightened regulatory scrutiny, could moving motor finance sales online deliver a more compliant customer outcome?’.

Read about the Live Debate and download the white paper by David Webber.

Discussion points

  • Are humans able to sell a loan compliantly? What does a ‘compliant customer outcome’ look like?
  • Could the motor finance houses follow the route of the retail banks by pushing sales of more complex products down the digital route?
  • If motor finance sales moved online, what role for the dealer?

Expert panel

The debate was chaired by Jonathan Minter, (editor Motor Finance and chair of the DBC for Vehicle Finance). Jonathan was joined by:

  • Chris Rowthorn – head of operations, MotoNovo Finance.
  • Joanne Davis – partner, Locke Lord.
  • Maria Rogers – head of digital, Peugeot, Citroen and DS Automobiles UK.
  • Shamus Hodgson – MD, Moneybarn.
  • David Webber – CEO, Whistlebrook.

Motor Finance interviewed some of the panel ahead of the debate. Read more here:

Read about the Live Debate and download the white paper by David Webber

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