Discussion points included:
- Is there a future for traditional telephony and direct mail collections?
Champion vs challenger: What’s the case for digital interaction compared with the traditional call-and-collect model?
How can digital allow for optimisation in deployment of traditional channel communications?
Can organisations reap the scalability benefits of a self-serve digital offering while still deploying traditional channels where most suitable?
Cost reduction vs better customer outcomes: Where is the balance of benefit?
How will the FCA’s indicts of December 2016 factor into developing debt recovery strategies?
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