The DBC for Collections Live Debate, held at The Law Society in London.

Discussion points included:

  • Is there a future for traditional telephony and direct mail collections?
  • Champion vs challenger: What’s the case for digital interaction compared with the traditional call-and-collect model?

  • How can digital allow for optimisation in deployment of traditional channel communications?

  • Can organisations reap the scalability benefits of a self-serve digital offering while still deploying traditional channels where most suitable?

  • Cost reduction vs better customer outcomes: Where is the balance of benefit?

  • How will the FCA’s indicts of December 2016 factor into developing debt recovery strategies?

Press contacts

Maxine Glencross
020 8614 9800

The DBC for Collections Live Debate

The DBC for Collections inaugural Live Debate was held on Tuesday 28 March 2017 at The Law Society in London.


Date and time:
Tuesday 28 March 2017

The Law Society, London

Event location

Tuesday 28 March 2017

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