The DBC for Collections inaugural Live Debate was held on Tuesday 28th March at the Law Society, London. 

Discussion points included:

  • Is there a future for traditional telephony and direct mail collections

  • Champion vs Challenger – what is the case for digital interaction compared with the traditional call and collect model?

  • How can digital allow for optimisation in deployment of traditional channel communications?

  • Can organisations reap the scalability benefits of a self-serve digital offering while still deploying traditional channels where most suitable?

  • Cost reduction vs better customer outcomes – where is the balance of benefit?

  • How will the FCA’s indicts of December 2016 factor into developing debt recovery strategies?

The DBC for Collections Live Debate – 28.03.17

The DBC for Collections inaugural Live Debate was held on Tuesday 28th March at the Law Society, London.

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Date and time:
Tuesday 28th March 2017

Location:
The Law Society

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Event location

Tuesday 28th March 2017

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