Our topic on this occasion was: With heightened regulatory scrutiny, could moving Motor Finance sales online deliver a more compliant customer outcome?

Read about the Live Debate and download the white paper by David Webber.

 Discussion points included:

  • Are humans able to sell a loan compliantly? What does a ‘compliant customer outcome’ look like?
  • Could the motor finance houses follow the route of the retail banks by pushing sales of more complex products down the digital route?
  • If motor finance sales moved online, what role for the dealer?
If motor finance sales moved online, what role for the dealer? #TDBCDebate Click To Tweet

Our panel for this debate:

The debate was chaired by Jonathan Minter, Editor, Motor Finance and Chair of the DBC for Vehicle Finance. Jonathan was joined by:

  • Chris Rowthorn, Head of Operations, MotoNovo Finance
  • Joanne Davis, Partner, Locke Lord LLP
  • Maria Rogers, Head of Digital, Peugeot, Citroen and DS Automobiles UK
  • Shamus Hodgson, Managing Director, Moneybarn
  • David Webber, Chief Executive Officer, Whistlebrook

Motor Finance interviewed some of the panel ahead of the debate. Read more here:

Location:

The Law Society, London WC2A 1PL

Read about the Live Debate and download the white paper by David Webber.

Could online motor finance sales enhance customer service?

The Digital Banking Club for Motor Finance discussed the impact of the customer journey if sales were digitalized. Hear what the experts had to say.

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