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How can mortgage lenders improve their digital offerings?

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Date

2nd May 2022

Steve Lowe

Steve Lowe


We have been featured on Mortgage Introducer – a leading publication for the mortgage sector.

In this feature, Jerry Young discusses how “traditional” banks investing into their digital functionality to improve digital offerings

Looking to how mortgage lenders fare compared to other financial services providers when it comes to their digital customer-service offering, Young explained that a number of digital-only banks are making serious inroads against the traditional high-street names.

“This has been bolstered by a wave of US-based entrants which are further chipping away at the traditional banks’ customer base, including JP Morgan’s Chase and Goldman Sachs’ Marcus-branded digital savings accounts,” Young added.

He went on to say that he has seen more of the so-called “traditional” banks investing into their digital functionality, with many now being measured by their customers on their interactive, online offering and their app-functionality.

Read more over at MPAMag.co.uk

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