ieDigital has been selected by Suffolk Building Society as its partner for a new eSavings platform. The digital platform will allow the Society’s members to access a range of online savings products, which is part of the Society’s wider digital transformation programme across many areas of its business.
The platform will be powered by ieDigital’s Interact software, a suite of digital services that work alongside financial services providers’ existing systems. ieDigital will work with Suffolk Building Society to scope and deliver the project over the coming months. This will include improving onboarding functionality, accessibility, and enhancements to security and communication.
The eSavings platform is the latest in a series of member enhancements by Suffolk Building Society, which changed its name from Ipswich Building Society in 2021. It was named Building Society of the Year 2022 in Smart Money People’s British Bank Awards, which also highly commended the Society in the Best Specialist Mortgage Provider category.
Garry Larner, ieDigital’s Chief Commercial Officer, said: “ieDigital is excited to be partnering with Suffolk Building Society and delivering this next phase of its digital transformation. We’ve worked with other building societies on this type of project so we’re delighted to be able to bring our expertise to the table and help the Society make member-focussed improvements.”
Lee Gladwell, Chief Commercial Officer at Suffolk Building Society, said: “Last year, we started an important programme of transformation to ensure the Society is as relevant and robust in the future as it is today. Part of this journey includes our partnership with ieDigital, which is designed to position us for scalable growth. By enabling savings customers to interact with us digitally, we are also contributing towards our much wider aim to digitise customer journeys and reduce paper – part of our environmental target in reducing carbon emissions to net zero by 2030.
“Members should be reassured that this new digital functionality will dovetail with our existing customer service channels, all of which will remain available to our customers. We don’t tell our members how to interact with us, we simply give them a choice of how to do so.”
ieDigital is one of a growing portfolio of businesses owned by Parabellum Investments, spanning sectors including financial services, enterprise software, pharmaceuticals, business services, and fashion. Parabellum Investments was founded as a family office by CEO Rami Cassis, and operates as a global private equity firm, which has a global reach through its business portfolio.
Suffolk Building Society is a mutual organisation, founded in 1849 by a group of Ipswich businesspeople to help the local community to prosper. It has branches throughout Suffolk and offers a range of savings and mortgage products.