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Insights digital transformation

FIs will only offer speedy onboarding when they become speedy thinkers

There’s a simple solution to making it easier for people to apply for a loan or bank account, but the way to get to the solution can be tough for incumbents. It’s about cultural change, speed and agility.

Insights customer experience

The customer-centric mortgage provider is never too late

Digital transformation means many things to many people, but makes the most sense in enabling customer happiness. Mortgage providers who remove friction can achieve this.

Insights customer experience

The role of feelings in customer retention

Mortgage customers have feelings too, which is why digital transformation strategies should include the emotive side of financial services. Mortgage providers can play an important role in helping people understand the switching process.

Insights customer experience

The influence of digital authentication in the mortgage switching process

Secure validation of credentials is part of the customer retention process. Can mortgage providers get up to speed with digital signatures and make everything move at the speed of zeroes and ones?

Insights customer experience

Self-serve technology can aid mortgage customer retention

Keeping mortgage customers is less expensive than acquiring new customers, and offering self-serve technology is a good way to increase genuine loyalty and engagement.

Insights customer experience

Is the asset finance industry shy about adopting technology?

Adopting an innovative approach to technology can help asset finance providers deliver better customer experiences. In a previous post, we talked about opportunities on the horizon for asset finance providers to tap into a post-pandemic entrepreneurial spirit. We focused on the influence of young businesspeople, from Millennials to Generation Alpha, yet people of all ages […]

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FIs will only offer speedy onboarding when they become speedy thinkers

The customer-centric mortgage provider is never too late

The role of feelings in customer retention

The influence of digital authentication in the mortgage switching process

Self-serve technology can aid mortgage customer retention

Is the asset finance industry shy about adopting technology?

Interact Application Suite

Interact Acquire

Interact Switch

Interact Connect

Interact Collect

Industries

Building societies

Banking

Consumer finance

Asset finance

Motor finance

Mortgages

Debt collection

Resource Centre

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Insights

Press

Events

Customer Success Stories

About us

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