Stay in touch with news, views and articles across industry with a technical perspective on Digital transformation
Insights
Disjointed systems, lack of automation, and manual processes are all too common for small to mid-sized financial services organisations. Often, customers are left in the dark waiting for status updates. If chaser calls are jamming your contact centre, you cannot scale cost-effectively. Here’s how to prevent chaser calls.
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Insights
How can mid-sized financial services keep up with big banks, big tech, and a slew of digital-first FinTechs?
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Insights
“Banking is arguably the financial services sector that is leading the way when it comes to digital interaction with customers,” according to Jerry Young, chief executive of ieDigital. Looking to how mortgage lenders fare compared to other financial services providers when it comes to their digital customer-service offering, Young explained that a number of digital-only […]
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Insights
Modernisation takes many forms, and building societies are well placed to update culturally as well as digitally. This will make it easier to help, advise and support vulnerable customers.
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Insights
Financial services providers love to sell products, yet customers have different needs. To see things from their perspective is the essence of customer-centricity.
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Insights
An interview with Jerry Young have been published on Financial IT. In this interview, Jerry discusses the history of ieDigital, key drivers of growth and how ieDigital’s solutions have had a positive impact on their clients. 1. Please tell us a little about ieDigital’ s history. ieDigital, originally named Intelligent Environments, was founded 37 years ago. After delivering […]
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