Stay in touch with news, views and articles across industry with a technical perspective on Digital transformation
Insights
We have been featured over at Fleetpoint, a key motor finance publication. Jerry Young goes over the impact Covid has had on fleet car sales over the last year with key stats from ‘The Society of Motor Manufactures and Traders’. If you are a fleet or transport manager tasked with purchasing new stock at some […]
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Insights
Software and software skills decay. Today’s cutting-edge solution can soon be tomorrow’s legacy liability, which ought to be food for thought when modernising your digital banking applications. How long until it’s half as valuable as you once thought?
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Insights
An article by our Jerry Young has been featured on FintechZoom. In this article, Jerry discusses how the Financial Conduct Authority’s (FCA’s) Guidance for Firms on the Fair Treatment of Vulnerable Customers makes it very clear that financial services providers should be doing all they can to provide access to products and services to all. […]
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Insights
It’s increasingly difficult for mid-sized financial services firms to attract and retain required talent. So, it’s time to minimise toil and treasure your human resources. Customer service is where to start. The so-called “great resignation,” a term coined in the US following a record three percent spike of staff resignations in September 2021, paints a […]
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Insights
With big banks, big tech, and digital newbies vying for a bigger slice of the financial services pie, mid-sized FS firms need to up their game. Provide a great digital experience for these four moments of truth to scale your business cost-effectively.
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Insights
Disjointed systems, lack of automation, and manual processes are all too common for small to mid-sized financial services organisations. Often, customers are left in the dark waiting for status updates. If chaser calls are jamming your contact centre, you cannot scale cost-effectively. Here’s how to prevent chaser calls.
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