Is it farewell to our emotional connections with cars?

Research from ieDigital highlights our changing relationships with our vehicles.

Is it farewell to our emotional connections with cars?


LONDON, 31 May 2017 – Once a treasured member of the household, new research by ieDigital has found that the concept of the beloved family car has been consigned to the scrapheap, with consumers now seeing their vehicle akin to a phone contact rather than a capital investment.

Commissioned by financial technology company ieDigital, the study found that drivers’ relationships with their cars have become almost entirely functional, with very little room for sentimentality. Indeed, the days of naming our cars are long over, with only 20% of consumers claiming to have given their current vehicle a nickname.

What’s more, 38% called their car “nothing more than a machine”, suggesting a complete absence of any emotional connection. Similarly, 55% admit they’d trade their car in for an upgrade at the first opportunity.

No more Herbies

Indicative of a wider trend, this changing attitude seems to stem from a rise in demand for monthly rental options, with 26% of consumers having leased out a car rather than bought it outright.

Monthly cost considerations are now a central part of the buying decision, with consumers ranking it as a top factor when purchasing a vehicle, prioritising it over brand, model or aesthetics. In fact, 43% of drivers that have leased a car said they had bought their vehicle based on the financing package rather than the car brand.

Similarly, with nearly two thirds of drivers that have leased a car (64%) now shopping around to find the best leasing deal, it seems British people are becoming far savvier when it comes to car ownership. And despite previous worries over complexity, 56% now feel able to understand the difference between Hire Purchase, PCP and PCH.

It also seems ownership is no longer a priority, with 23% of respondents stating they would rather get a good deal on leasing than own their vehicle. And the reasoning is clear: 62% of those that have leasDiged said that with leasing, they have been able to obtain a better vehicle than they could have bought outright.

Digital-first processes

For consumers, financing is now at the heart of the buying decision. There is a significant opportunity for the vehicle financing industry to seize a bigger influence in the market. However, ieDigital’s previous research found that 50% of consumers find the current financing process overly complex. Something must be done to ensure the purchase process is engaging for consumers.

A solution can be found by providing an easy-to-use step-by-step digital-first process that encompasses the whole vehicle finance procedure from start to finish. Adding a self-service element is critical, and a guaranteed way to ensure customers are engaged and feel like they have control. Very quickly, we will see consumers becoming more comfortable with the digital buying process, engaged with their vehicle finance provider and feeling like they are receiving a great service.

“In today’s digital world and gig economy, consumers are becoming less attached to owning their belongings,” said David Webber of ieDigital. “The rise of streaming services such as Netflix and Spotify, as well as the rising number of renters, has profoundly changed the way we view ownership. Now, it seems our relationship with our vehicle is following the same route.

“It’s no surprise therefore that people are leasing more than buying their vehicles outright. However, financial services providers need to prepare for this and improve their offering when it comes to their finance application processes, ensuring consumers go to them and not to their competitors. Consumers are used to doing everything digitally these days, and car finance providers should look to implement strong, simple, digital and transparent processes where they can to stay ahead of the game.”

And finally, of those who do name their current car (20%), the most popular name was Bob, closely followed by Fred and Lucy, showing that perhaps there’s still hope for Herbie.

Press contacts

Maxine Glencross
ieDigital
mglencross@iedigital.com
020 8614 9800

About ieDigital

ieDigital provides financial service organisations with the ability to transform their digital customer experience. We do this through Interact, our powerful software platform, whose prebuilt components enable our clients to quickly deliver customised solutions to market.

By integrating into any core banking system and fintech ecosystem, we combine the functionality to improve the customer experience, accelerate growth, optimise cost efficiency and manage risk.

We are the chosen partner to four of the UK’s five largest banks, and have deployed Interact in 28 countries. We were recognised as one of the world’s “most significant providers” in the Q3 2017 Forrester Wave for Digital Banking Engagement Platforms, offering “a well-defined Digital Banking Platform that supports Corporate Banking, Private Banking and excels in Retail Banking”.

ieDigital is privately owned and has more than 100 employees. Its head office can be found on the London riverside, with further offices in Frankfurt, Dubai and Sydney.

For more information, visit ieDigital.com

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