A helping hand

This paper, along with the debate to accompany it, will aim to assess the current consensus on defining, identifying and treating customer vulnerability, and identify key considerations for creditors when applying vulnerability strategy to the digital channel.

How digital collections channels are evolving to meet the new consensus on vulnerability. 

This paper, along with the debate to accompany it, will aim to assess the current consensus on defining, identifying and treating customer vulnerability, and identify key considerations for creditors when applying vulnerability strategy to the digital channel.

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