User Testing: How to Use Testing, Analysis, and Feedback to Improve and Develop Your Banking and Finance Product

“You’re almost always wrong about your users.” We discuss Guerilla testing, Remote testing, and Expert Reviews in this white paper and analyse their effectiveness.

How well do you know your digital banking users?

User testing is vital for banking institutions to understand the best use of a product by their target audience and to observe customer behaviour at all stages of development.

UX Design Team Leader, Adrian Westlake, explores:

  • Effective methods of user testing for banking and finance products
  • Case Study: Account Improvements
  • How to use evaluation and feedback to develop and improve products.

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