ieDigital Interact retail banking software.
Supporting your transformation with
advanced retail banking solutions.
A better retail banking experience
Retail banking has changed dramatically. People have embraced the digital world in ways many of us could never have imagined. From how we watch TV to how we book flights, order food and hail a cab, people have become accustomed to advances in technology that have made life easier. Retail banking must change, too.
The demand for better customer experiences across a range of products and services is driving a need for real transformation in the way banks engage with their customers.
At the top of the customer experience list is simplicity and ease of use. Customers don’t wish to see the complexity behind retail banking operations. Instead, they want a smooth, effortless banking experience that helps them achieve their financial goals. They want the security and reliability of names they know and trust, and the advanced customer experience of device-agnostic startups.
Driving change with an open banking platform
The advent of open banking, empowered by Europe’s PSD2 regulation, is driving change, and the key to capitalising on this change is the management of data. Open banking is pushing financial service providers to enter into new business models and compete with new, unfamiliar entrants into finance, such as Google, Apple, Facebook and Amazon, as well as Baidu, Alipay and Tencent. This means the old way of simply thinking about becoming digital isn’t an option. To compete in this new and exciting era of change, banks have to adapt quickly and adopt transformational measures that will overhaul the way retail banking is working.
At ieDigital, we believe in putting your customers first. Our focus is on delivering better experiences for customers, taking the outside-in approach to UX design. We focus on delivering what you need to be effective, to stay in front of your customers’ needs and focus on delivering the best value possible.
The benefits –
Delight customers so they remain loyal and purchase additional products.
Automate routine services and focus on delivering better customer service.
Rely on the latest technologies to counteract hacking and cybercrime.
Our retail banking solution
Our Interact digital engagement platform enables you to react to rapidly evolving market challenges, regardless of whether yours is a retail bank, a commercial bank, a universal bank, a community bank, a building society or a credit union.
Interact enables customers to engage the way they want to. It also provides you with a more effective method of analysing the way they engage, so that you can determine how best to deliver even more value.
Digital banking is fundamentally changing the way we interact with financial services. Interact supports your digital transformation, helping you increase revenue, reduce costs and mitigate risk. We do this by:
– Accelerating processes. Interact speeds up customer onboarding and origination while reducing time-to-market for new retail banking products and services.
– Providing peace of mind. Interact is PCI DSS Level 1 compliant. Our first-rate security model is regularly tested by independent, qualified security assessors.
– Reducing cost of ownership. Interact supports multiple brands, multiple devices and multiple channels from one single deployment and technology stack.
"We have developed a strong and positive relationship with ieDigital. Having Interact at the heart of our mobile banking apps will enable us to provide our Post Office and AA credit card customers with a market leading digital experience."
Head of Acquisition & Proposition Development, Bank of Ireland, UK
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