The ieDigital Interact application suite was implemented to provide the digital interactive channel to enable its savings customers to manage and self-serve their accounts, apply for new products on maturity, make payments, set savings goals and notice to withdraw. Our Mambu partnership ensured a great three-way working relationship, which meant the bank could offer rapid deployment for its banking and lending services.
DF Capital chose to work with ieDigital because of our track record in helping banks build better relationships with their customers. This was considered a core prerequisite, as DF Capital places great importance on enabling its customers to have the very best digital experiences.
“Launching our retail savings offering created demand for more interactive services,” says Paul Atherton of DF Capital. “Retail banking customers have become accustomed over the last few years to having frictionless digital services. We knew this was what we needed to do: focus on digital enablement, and expand it to make it more interactive and more connected to our savings customers.”
For online banking and self-serving capability, the bank wanted something that was tried and tested, as well as established within the UK financial market.
“ieDigital is an important supplier to us because the services it provides are absolutely critical,” says Paul Atherton. “It’s why we chose an established provider rather than try to build a custom module.”