Cambridge & Counties Bank was already working with ieDigital on a customer deposits solution, and was using a low-code platform. The decision was made to also use this platform for the bank’s financial crime systems and controls.
Phil Baker says: “We believed that using OutSystems with ieDigital would enable us to leverage the integrations we already had from other providers, allow it to pass data between systems, and provide end users with a single-pane-of-glass journey throughout the onboarding process.”
This approach helped to bypass several potential hurdles. As well as offering a significantly more flexible platform that integrated well with the bank’s other systems, ieDigital’s low-code solution was easy to understand and provided a clearer strategic roadmap for further development
“The low-code platform gave us integration with the customer journey,” says Phil Baker, “an enhanced ability to integrate with the outside world, and removed the key-person risk. It was a widely supported platform. ieDigital came with very strong knowledge in the banking sector, and the combination of this strength of knowledge and the low-code platform made the business case compelling.”
As well as implementing a new platform to handle the financial crime risk assessment systems, Cambridge & Counties Bank asked ieDigital to train its developer so that they could easily build extra things onto the applications if required, and without any further assistance. This empowered the bank in terms of future development, being able to leverage the potential of the low-code platform for new projects going forward.