Insights
Think customer, not bank
Financial services providers love to sell products, yet customers have different needs. To see things from their perspective is the essence of customer-centricity.
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Insights
Financial services providers love to sell products, yet customers have different needs. To see things from their perspective is the essence of customer-centricity.
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An interview with Jerry Young have been published on Financial IT. In this interview, Jerry discusses the history of ieDigital, key drivers of growth and how ieDigital’s solutions have had a positive impact on their clients. 1. Please tell us a little about ieDigital’ s history. ieDigital, originally named Intelligent Environments, was founded 37 years ago. After delivering […]
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Digital-only banks made it easy for people to sign up for a new account, but marketing played its part too. Monzo and Starling led the way.
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There’s a simple solution to making it easier for people to apply for a loan or bank account, but the way to get to the solution can be tough for incumbents. It’s about cultural change, speed and agility.
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