What we do

We put your customers at the centre of your business

Solution consultancy

We help accelerate digital transformation for some of the biggest names in financial services by taking a customer-centric approach to meeting challenges and solving problems. We discover the opportunities to improve business practices across departments.

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Customer experience design

Our engagement begins by understanding your customers’ needs, mapping their journeys and familiarising ourselves with their pain points. Whether the solution requires internal or external applications, we form a partnership with you for long-term customer success.

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The first step is to recognise your challenges

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Restrictive core systems

These may be costly to change, preventing your products from adapting to the fast-moving market, including those disrupters you now compete with.

Lagging digital channels

These do not allow your customers to self-serve, so they are reliant on other channels to make what appear to the customer as simple changes (such as identity checks when applying online or customer data queries and changes).

Missing business process automation

Where front- and back-office applications don’t offer comprehensive support for customer processes, or don’t allow a single customer view.

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Rapid application development

Digital transformation is a matter of learning what works, fast. Our cloud-native Interact Application Suite has solutions to many common problem, and our low-code tooling allows us to prototype and deliver new solutions at pace.

Service management

All of our solutions are hosted and managed by our collaborative service management team. Whether we are hosting a highly transactional credit cards platform, or an internal business application, our team are on hand 24 hours a day to support you.

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CASE STUDY
Creating a compelling digital customer experience for Post Office Money
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CASE STUDY
Leading MotoNovo Finance’s Digital Transformation
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CASE STUDY
A new Digital Experience for a major UK supermarket bank
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CASE STUDY

Creating a compelling digital customer experience for Post Office Money

Bank of Ireland improved its digital customer experience and turned Post Office Money into a strong challenger bank.

CASE STUDY

Leading MotoNovo Finance’s Digital Transformation

Our expertise and leadership in digital engagement help to dramatically increase MotoNovo Finance’s market share and deliver the channel of choice for their customers.

CASE STUDY

A new Digital Experience for a major UK supermarket bank

Partnering with the best digital banking transformation experts, this supermarket bank created a completely new banking infrastructure, with digital customer engagement at its centre.

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We partner with some of the biggest brands

Read what happens when we put customers at the centre of your business

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